In this role, you will report to the site services manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Shift: Monday - Friday, mornings, full-time
Location: Wilson, NC
Requirements
Education: High School Diploma or GED required
Experience : 2+ years' customer service, inventory replenishment, or material handling experience is preferred
Collaboration Tool: Microsoft Office experience
Capable of learning Avantor and/or customer-based computer systems
Must be customer-focused and have demonstrated customer service skills, and the interpersonal skills to support various levels of personnel at the customer site
Possess strong organizational skills and demonstrate the ability to multitask; meet required deadlines
Have the ability to work both independently and as part of a team
Strong organizational skills
Must be able to lift around 35lbs
Cross-referencing and inside sales experience and knowledge of scientific products and services are a plus
How you will thrive and create an impact
Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
In this role you will:
Associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.
Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.
Provides daily customer service functions and communicates with the customer relative to inventory management.
May be required to perform purchasing functions including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.
Responsible for all customer service related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.
Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.
Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
Interfaces directly with customer point of contact, purchasing directors, facility directors and plant managers.
Responsible for managing consigned, non-consigned, customer owned or 3rd party inventory.
Utilizes Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer specific systems) in fulfillment of job duties.
Meets goals and objectives: safety, performance and quality.
Creates programs for enhanced service efficiencies.
Interfacing with Avantor Sales Force and manufacture representatives.
Documents change management.
Responsible for desktop delivery of inbound packages to customer contacts
Updating and maintaining Standard Operating Procedures.
Perform other duties as assigned.
Disclaimer:
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hea
Benefits
Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discountAdded Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.Recognition: Celebrate your peers and earn points to redeem on gifts and productsHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock options
Vwr · Wilson, NC