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Mechanical Warranty Administrator (In Office) at Brown & Brown

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Mechanical Warranty Administrator (In Office)

External

Brown & Brown · Unknown

Full-timeOn-siteToday

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Responsibilities

Answer incoming phone calls on assigned programs
Accurately enter claim information in electronic databases
Effectively communicate and understand program coverages
Adjudicate claims based on coverage limits
Make outbound calls to ensure consumer needs are met
Work directly with shops to help consumer receive their warranty benefits

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Requirements

Excellent customer service skills
Proficient computer skills
Attention to detail
Ability to work independently and as part of a team
Strong written and verbal communication
Bilingual (English/Spanish or English/French) desired, but not required
Additional Qualifications for Automotive Warranty Administrator:
Understanding of automotive repairs, shop procedures, diagnostic information, and tires
Background in the automotive industry: this could be previous employment as a technician, service advisor, parts department, automotive service professional
ASE or manufacturer certifications desired, but not required

Benefits

Excellent growth and advancement opportunitiesHighly competitive pay based on experiencePaid Time OffGenerous benefits package: health, dental, vision, 401(k), etc.Employee Stock Purchase PlanCompensation : $15.00 - $30.00 per hour, commensurate with experiencePay Range15.00 - 30.00 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits : ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness : Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".Health insuranceDental insuranceVision insurance401(k)Equity / stock options

Additional Information

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Automotive Business Solutions (ABS), a division of Brown & Brown Insurance Inc, is a leading provider of innovative warranty solutions for the automotive aftermarket industry that is within an amazing phase of growth. Our culture is one of integrity, service, innovation, and growth. We offer our team members competitive compensation, retirement, and health benefits. We partner with industry-leading Manufacturers, Distributors, Retailers, and Service Centers. Our warranties build relationships and boost confidence for motorists and repair shops. We are looking for full-time warranty administrators to fill the roles of Automotive Warranty or Tire Warranty call center administrators. The automotive warranty administrator will have an understanding of mechanical repairs, shop procedures, and superior customer service. You will be helping consumers and shops file and process automotive repair, roadside assistance, battery, and tire claims. Our Tire Warranty administrator will need to possess a combination of excellent customer service and a great attitude. You will help consumers and shops file tire warranty claims. *** We are always looking for motivated automotive service professionals to join our team! ***

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