Supervisory Immigration Services Officer

About the role

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Immigration Services Officer Section Chief, you will provide technical and administrative direction for efficient operations; ensure the integrity of immigration systems and benefit programs; identify and address areas to improve; and provide support for enforcement activities. This position is with the U.S. Citizenship and Immigration Services, Field Operations Directorate, District S23 (the "Sunshine District"), in the Orlando Field Office, located in sunny Orlando, FL. Orlando, part of Orange County, is centrally located in the state of Florida. Orlando and surrounding communities are great places to live, thanks to excellent weather, access to beaches on Florida's Atlantic and Gulf coasts, incredible restaurants, a great school system, and amusement parks. Orlando is home to the "Happiest Place on Earth" - Disney World. Orlando is even ranked as the 8th best place to live in Florida. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 06/01/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 06/01/2026. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Providing technical and administrative supervision to a staff of officers engaged in programs administering the Immigration and Naturalization Act (such as Adjudications, Inspections, Investigations, and Border Protection). Coordinating and directing the accomplishment of difficult and diverse functions or issues. Analyzing and implementing issues related to the establishment of program goals and objectives. Establishing long-range work plans and determining the actions necessary to accomplish these objectives. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 06/01/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates d