Learning Experience Leader- Trainer (Athens Based)

Requirements

• C1 / Native Level English
• Minimum 2 years Proven Training Experience in the BPO Sector
• Onsite Presence needed in Peiraius
• Good knowledge of GSuite
• Flexible Schedule / Working Hours
• About TaskUs:
• TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
• At TaskUs, we believe our employees always come first. Our #RidiculouslyGood culture is the reason why we have been recognized a s one of the best places to work globally by Glassdoor, among others. We exist to make a posit

Benefits

Additional Information

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader - Trainer really do? Join the Team: TaskUs is looking for a Ridiculously Good Trainer to lead our onboarding and continuous education programs for a world-renowned, premium fashion and luxury lifestyle brand . In this role, you won't just teach processes; you will inspire our frontline team to deliver a joyful, chic, and sophisticated customer experience. If you have a passion for contemporary style, a knack for coaching, and a drive for operational excellence, this is your next runway! Soft Skills: Exceptional emotional intelligence, storytelling ability, and a "people-first" coaching mentality. Industry Savvy: Deep understanding of the e-commerce customer journey, including handling escalations regarding high-end apparel, premium accessories, and luxury retail order management . Tech-Forward: Comfort using modern LMS (Learning Management Systems) and a proactive approach to integrating Generative AI into training workflows to optimize content creation. As a Trainer, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and the other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. So, do you have what it takes to become a Learning Experience Leader ?

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