Junior Order Management Coordinator (2nd shift)

Benefits

Additional Information

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual. Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations, which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers. Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We are designed to bring value, lead technology innovation, and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers' experience every day. We influenced the history. Now we shape the future. Job Description Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed Commercial Partners across North America region. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stalekohlder, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization. As a Junior Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities. - Order entry - Change order process - Hold management - Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales etc.) - Providing high customer service level assistance to our customers (including handling the inbound calls) - Handling customer complaints - Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements - Adapting to a fast-paced business with a focus on first in, first out cycle time - Participating in monthly close activities that result in heavier workloads - Understanding that working as a team is a must and cooperation with others is essential - Prioritizing team's goals and contributing to keep a good working atmosphere in the workplace Please note that this is a mixed shift position ( working hours 2 pm - 10 pm) . Basic Requirements - English skills at B2+ level - Elementary computer literacy - Familiarity with SAP, Salesforce and Google Workspace is welcome - Student / College graduated (preferred) - Experience in Supply Chain / Customer Service / Order Management is welcome - Ability to identify basic problems - Ability to resolve basic issues within the process - Knowledge where to find help to resolve an issue - Team player attitude is a must - Ability to work well under pressure - Continuous learning mindset - Capability to prioritize and efficiently handle various responsibilities - Adapting to change - Attention to detail In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Mixed-shift bonus, Hybrid mode, Comfortable working conditions (high class offices, parking space), Competitive salary package, Strong team-oriented culture, Contract of employment, Private medical & dental coverage, Life insurance, Multisport card or MyBenefit vouchers 1000 PLN for spectacles, Employee Pension Plan (PPE), ESPP - Motorola Solutions stock programme, Trainings and broad development opportunities, Volleyball field and grill place next to the office, Lots of sport activities as Moto football league, Wakeboarding