Learning Spaces Technology Coordinator

Benefits

Additional Information

Job Description Department: Academic Information Technology Services Pay Rate Type: Salary Employee Type: Job Summary: Reporting to the assistant director of media technology in the Office of Information Technology Services (ITS), the learning spaces technology coordinator works with faculty, staff, and contractors to implement learning technologies to support all aspects of Colby's physical and digital teaching, learning, and collaboration spaces. The learning spaces coordinator manages and supports AV technology in over 180 areas, ranging from small seminar and meeting rooms to large classrooms, larger auditoriums, and four off-campus buildings. Job duties include planning, installation, maintenance and operation, repairs, and regular upgrades to audio and visual equipment. The learning spaces technology coordinator manages students, in-house contractors, and third-party vendors to assist in these efforts. Additionally, the position has a key role in the planning and implementation of yearly capital and operational expenditures. As a member of the academic information technology services group, the position assists in providing exceptional IT support for the College. Excellent verbal and written communication skills are required, as is a commitment to exceptional customer service and furthering the high quality undergraduate liberal arts experience of Colby's students. Essential Functions and Responsibilities To be successful in this position, an individual should be able to perform the essential duties and bring the education, experience, knowledge, skills, and abilities that support the role. Colby College supports the Americans with Disabilities Act and is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position. This list of duties is intended to be representative rather than exhaustive, and additional responsibilities may be assigned as needed. Manage and oversee learning and collaboration space technology across campus. Working with the AITS director and chief information officer, specify and coordinate the budget and subsequent installation of hardware in instructional spaces. Assist in administering various enterprise classroom technologies for video conferencing, recording, and streaming. Engage with outside vendors and professionals for planning proposals and executing contracts. Work with the Assistant Director to develop recommended digital communications and physical space plans with other offices, including Academic Affairs, Facilities, CTL, and others. Provide consultation, coordination, and AV project management across various campus divisions including Facilities Services, Office of Campus Life, the Colby College Art Museum, downtown spaces, administrative spaces, dining halls, and more. Stay current on industry standards and practices to identify potential new and emerging technologies and applications to enhance classrooms and instructional spaces. Assist with developing instructional materials and knowledge base articles, including user- and support-centered documentation. Provide tier 3 support and troubleshooting for the full range of learning space technologies. In collaboration with other members of ITS, conduct and coordinate classroom and venue technology training for the campus. Collaborate with colleagues on departmental and institution-wide projects. Participate with peers and supervisor in establishing priorities of various projects and initiatives. Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice Position Qualifications Education and/or experience: Bachelor's degree or the equivalent in education and experience. Minimum of three years of demonstrated experience in AV and learning technologies. Experience in Extron systems is preferred. Experience with Zoom Rooms is preferred. Expert knowledge of the application of learning space technology in higher education. Experience managing and troubleshooting learning space technologies. Project management experience preferred. Ability to acquire technical and conceptual knowledge quickly. Exceptional customer service skills. Outstanding verbal and written communication skills. Expert knowledge of and experience with the full range of learning space technology typically implemented in higher education, including learning space audio/visual presentation, control and capture systems, Web conferencing, Wireless projection, Data visualizations tools, Interactive displays, Remote systems monitoring and control, Audience response systems, Active learning space design and integration, Streaming media technologies. Familiarity with facility renovation and construction projects, processes, and best practices in the design and installation of learning space technology infrastructure in higher education. Provide professional oversight to vendors and contractor