Lead Host (Host Supervisor)

External

Onni · Chicago

Full-timeOn-siteToday

ComplianceLeadershipPhoenix

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About the role

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

Benefits

Competitive pay & a Comprehensive Benefit Package.Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.Annual Education AllowanceGenerous Referral ProgramFun & collaborative company culture with lots of team building eventsFriends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily HotelWhat Will You Do:Guest ExperienceGreet all guests warmly and professionally, setting the tone for an outstanding dining experienceManage waitlists and reservations efficiently while maintaining accurate wait time estimatesHandle guest concerns, special requests, and escalations with professionalismEnsure guests feel welcomed, valued, and appreciated at all timesLeadership & Team SupportSupervise, train, and mentor host team membersLead by example in service standards, appearance, and attitudeCreate daily host assignments and ensure proper shift coverageProvide real-time coaching and feedback to improve performanceOperational ExcellenceManage table rotation and seating to maximize efficiency and server balanceCommunicate effectively with servers, bartenders, and kitchen staffMaintain accurate records in reservation and seating systemsEnsure the host stand, lobby, and entrance areas remain clean and organized.Administrative DutiesOversee the reservation system setup, updates, and special notesAssist with scheduling, call-outs, and shift adjustmentsSupport management with reporting guest trends or concernsUphold company policies, procedures, and service standardsWhat You Bring:Prior hosting experience required (lead or supervisory experience preferred)Strong communication and organizational skillsAbility to thrive in a fast-paced, high-volume environmentAbility to manage a busy environment and multitask effectivelyStrong problem-solving and conflict-resolution skillsProfessional appearance and positive attitudeFamiliarity with reservation systems (OpenTable, Resy, etc.) is a plusWhat Success Looks Like:Smooth and efficient seating flow during peak hoursPositive guest feedback and high satisfaction scoresStrong, well-trained host team with high moraleMinimal wait-time discrepancies and seating issuesHow To Apply:Please apply through the link on the job posting and attach your resume and any other required documents.We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.Salary Range:$23 per hourHealth insuranceFlexible schedule

Lead Host (Host Supervisor)

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