Loan Officer Assistant (Hybrid)

Benefits

Additional Information

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Loan Officer Assistant excels at converting leads into confident, fully pre‑approved buyers. This role manages pre‑approvals, collects documentation, prepares disclosures, and coordinates closely with the Loan Officer and Processor to keep every file moving efficiently. The Loan Officer Assistant takes ownership from initial lead through contract, ensuring a seamless, professional, and highly communicative experience for clients and referral partners. Job Responsibilities: Manage and respond to incoming leads, ensuring timely follow‑up and smooth handoff into the loan process. Take complete and compliant loan applications, gathering all required borrower information. Run credit, pricing scenarios, and AUS findings, reviewing results to identify suitable loan options. Pre‑qualify clients and structure appropriate loan programs based on guidelines and borrower needs. Convert qualified leads into active buyers, guiding them through next steps in the process. Clearly explain the loan process to clients and referring agents, setting expectations and answering questions. Prepare and send pre‑qualification letters and documentation requests with accuracy and timeliness. Introduce credit‑improvement resources when appropriate to help clients move toward loan readiness. Collect and organize all borrower documentation (income, assets, identification, and supporting items) to ensure files are complete and ready for next steps. Maintain ongoing communication with pre‑approved buyers, including weekly check‑ins, follow‑up on outstanding items, and anticipating file needs prior to contract. Track and manage all leads and pipeline activity, monitoring file progress through closing and identifying next actions. Request and manage all loan disclosures, ensuring timely delivery and confirming all required documents are signed within 24 hours. Prepare and submit a complete, clean file to processing, resolving any loose ends before handoff. Prepare clients for upcoming steps, including homeowners' insurance and other contract‑to‑close requirements. Lock loans and coordinate re‑disclosures with the internal team as needed. Serve as the primary point of contact for clients and referral partners, providing clear, timely updates throughout the loan process. Collaborate closely with the Loan Officer and Processor, including daily check‑ins and weekly pipeline meetings to keep all files moving forward. Ask for referrals through ongoing client engagement, leveraging positive relationships built during the loan process. Qualifications and Skills: Active NMLS License, preferred. Experience running AUS, pricing, and structuring loans. Advanced knowledge of mortgage guidelines and loan programs. Highly organized with excellent follow-up and time management skills. Excellent communication and relationship-building skills. Skilled at managing multiple files in a dynamic environment. Skilled in working collaboratively while proactively seeking effective solutions to problems. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race