4+ years leading teams within large, complex taxonomies
Experience managing UX teams to accomplish complex deliverables aligned with business goals
Proven expertise designing digital products, workflows and mobile-first experiences for sales or customer-facing teams
Strong hands-on skills in user flows, wireframes, prototypes, interaction design and high-fidelity visuals
Demonstrated ability to lead end-to-end design execution in partnership with Product Management and Engineering
Experience using research, analytics, experimentation and user feedback to inform design
Strong understanding of usability, accessibility and customer-centered design
Familiarity with scaling design systems, reusable components and documentation standards
Effective communicator of design rationale and recommendations to stakeholders
Experience in agile environments including sprint planning and delivery reviews
Success improving collaboration and workflow efficiency across Design, Product and Engineering
Familiarity with AI-enabled workflows and tools
Experience designing workflows that use AI to help teams work more efficiently, reduce manual effort, and accelerate execution
Ability to identify opportunities where AI can simplify tasks, reduce ambiguity, and improve day-to-day productivity for users and internal teams
Familiarity with AI-enabled tools and ways of working that support faster concept development, prototyping, iteration, and delivery
Understanding of how AI can improve collaboration across Design, Product Management, and Engineering through clearer requirements, stronger alignment, and reduced rework
Experience designing user experiences that incorporate AI assistance in practical, intuitive, and low-friction ways
Ability to translate AI capabilities into usable product experiences that help users complete work more quickly and confidently
Knowledge of human-centered design approaches for AI-assisted workflows, including clarity, trust, usability, and oversight
Familiarity with designing tools and interactions that support faster feedback loops, continuous improvement, and more efficient decision-making
Experience using data, research, and user feedback to refine AI-enabled experiences and improve effectiveness over time
Strong understanding of scalable design patterns, reusable components, and documentation practices that help teams move faster
Related industry experience- Cable, Telecommunications, Software/Online Services
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MST718 2026-73849 2026
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Additional Information
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Imagine shaping digital tools that empower Spectrum's field sales agents to engage customers confidently, streamline their workflows and close sales efficiently. As Director of UX Design for Agent Experience, you will lead a team crafting intuitive, modern solutions for real-world selling environments, guiding how AI-enabled products are designed and delivered. Your leadership will directly influence agent performance and customer satisfaction, driving business success with every project.
How You'll Make an Impact
Lead the execution of UX/UI design for digital tools that support Spectrum's field sales agents selling internet, wireless and TV offerings
Manage and mentor a team of UX and UI designers, focusing on developing junior talent and elevating design practices
Provide hands-on direction on user flows, wireframes, prototypes, and experience quality to ensure seamless agent journeys
Collaborate closely with Product Managers and Engineering teams to translate agent needs and business objectives into effective digital experiences
Support and shape AI-enabled workflows that accelerate the software development lifecycle, improving concept development and iteration speed
Strengthen alignment between product requirements, design output and engineering implementation for consistent delivery
Use research, analytics and agent feedback to refine experiences and inform design decisions throughout the development lifecycle
Working Conditions
Office environment
Occasional travel as needed
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week
What You'll Bring to Spectrum
Required Qualifications
Education
Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction or a related field
Advanced degree in a design-related discipline or equivalent practical experience in UX/UI design
Spectrum · New York, NY