Senior Client Partner, Media & Entertainment

Responsibilities

• Client relationship management and business development: Manage client relationships, build a portfolio up to $50M+, and own the opportunity management cycle: Prospect → Evaluate → Propose → Close.
• Strategic account growth: Build and expand trusted relationships across business, technology, digital, product, operations, procurement, and executive stakeholders within large Media and Entertainment accounts.
• IT services and solutions selling: Drive growth across application services, cloud, data, AI, automation, cybersecurity, digital engineering, enterprise platforms, customer experience transformation, and managed services.
• AI-first and digital transformation selling: Identify and shape opportunities around Generative AI, agentic AI, content intelligence, personalization, audience analytics, workflow automation, cloud modernization, data platforms, enterprise productivity, and platform modernization.
• Client delivery assurance: Collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client, with strong focus on service quality, business outcomes, productivity, operational efficiency, and value realization.
• Account planning and governance: Create the account plan including relationships required, opportunities to be pursued, price decisions, revenue forecasts, whitespace analysis, competitive positioning, renewal/expansion opportunities, and risk mitigation.
• Conduct market research, competitor analysis, client presentations, estimation efforts, proposals, and negotiations.
• Partner with Delivery Managers to resolve people, process, technology, or infrastructure issues impacting project delivery.
• Balance multiple programs for the client, coordinating across delivery managers, consulting teams, horizontal competency units, global delivery teams, and partner ecosystems.
• Drive revenues from go-to-market solutions sponsored by the business unit within the account scope, including AI-first services, cloud, data, digital experience, media platforms, cybersecurity, enterprise modernization, and cost optimization offerings.
• Work closely with Solutions Leaders, Consulting teams, and Delivery teams to create customized solution pitches and ensure successful delivery, adoption, and revenue realization.
• Build comprehensive account plans, including executive relationship mapping, opportunity pipeline, revenue forecasts, buying center analysis, renewal/expansion strategy, competitive assessment, and risk assessment.
• Make pricing and commercial decisions within the scope of the Master Services Agreement.
• Provide pre-sales proposal support for new business development beyond the assigned account scope.
• Offer input for future alliances with relevant technology, cloud, SaaS, media platform, product, and ecosystem partners.
• Act as a trusted advisor to clients by bringing proactive ideas around audience engagement, content operations, streaming/platform modernization, AI-led productivity, cost optimization, digital customer experience, and operational resilience.
• About Infosys Media and Entertainment Industry:
• To stand apart from the competition, organizations must harness the value of their digital transformations, overcome complexity, and generate new capabilities to drive growth at scale. With an

Additional Information

Infosys is seeking a Senior Manager, Client Services for its Media and Entertainment vertical. The person will lead all client interfaces within the assigned account along with Group Managers/Senior Leaders to build the account plan and will be responsible for client management based on the account plan. Usually, the Senior Manager, Client Services handles a single strategic account or part of a large account with a P&L of $50M+. The role will focus on managing and expanding relationships with leading media, entertainment, streaming, digital content, broadcasting, sports, studio, advertising/media-tech, and platform-led organizations. The individual will be responsible for selling IT services and solutions across digital transformation, AI-led services, cloud, data, customer experience, content technology, enterprise modernization, platform engineering, and managed services.

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Company Intel

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