Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
Handle complex account questions and resolve issues with empathy and care.
Document interactions and escalate issues as necessary to ensure quick resolution.
Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
Gather customer feedback to identify trends and suggest improvements to the user experience.
What You Bring to the Table
Alt Expertise : Familiarity with Alt's platform is a requirement, preferably an active user with a deep understanding of our offerings
Industry Knowledge : Active collector in the sports and collectibles industry
Experience: 1-2+ years of professional experience
Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.
Empathy: A passion for helping others and an understanding of the importance of the customer experience
Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.
Contractor: This role is a contract position
Availability: This is a fully remote position with the below shifts (Times in PST)
Wednesday
10:00am - 7:00pm
Thursday
2:00pm - midnight
Friday
12:00pm - 8:00pm
Saturday
8:00am - 5:00pm
Sunday
8:00am - 5:00pm
Benefits
Remote work options
Additional Information
Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale-the Alt Value that powers every trade, loan, and product on the platform.
Alt · Worldwide