Build and maintain excellent relationships with client contacts.
Participate in client meetings to ensure top-quality service.
Be the go-to expert for administrative issues and legislative requirements.
Coordinate a full spectrum of DB Admin services, including web tools and call center services.
Use your knowledge of client contracts and service scopes to assist with invoicing.
Escalate operational issues to the Service Delivery Manager for timely solutions.
Subject Matter Expertise:
Verify benefit calculations, annual statements, and other reports according to pension plan rules and legislation.
Review annual statements and consult with clients on any custom changes.
Prepare membership/payment reconciliations and valuation data, resolving any data issues.
Participate in system testing and follow testing protocols.
Identify process improvement initiatives, present solutions, and implement changes where feasible.
Attend training sessions to stay updated on industry topics and trends.
Project Management:
Manage daily and year-end functions, ensuring resources are assigned, deliverables are met, and risks are mitigated.
Lead special projects to drive success.
Collaborate with resources across departments.
Talent Management and Coaching:
Function as a team leader, overseeing other team members' work.
Conduct annual performance reviews and provide regular performance feedback.
Mentor and support the growth and development of team members.
Conduct training sessions to enhance skills and knowledge.
A bit about us
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Benefits
Health insuranceVision insurance
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish together
Are you ready to take your career to the next level and make a meaningful impact? As an Associate Consultant, you'll be at the heart of managing DB administration activities and nurturing client relationships. Your consultative skills, project leadership, and deep understanding of pension and legislative knowledge will be crucial in supporting our DB Administration Team to thrive.
Lifeworks · Vancouver, Canada