Additional Information
We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Laundry Attendant (LA) works with the Housekeeping Management Team to work in the commercial laundry facility. The LA's responsibilities include cleaning and storing linens in a timely, organized manner to ensure that hotel's laundry and linen needs are met. The LA may be scheduled to clean guest rooms and public space areas in accordance with time, product and placement standards to ensure total guest satisfaction.
Job Description
Principle duties and responsibilities (Essential Functions) include:
- Wash, dry, and fold linen and towels.
- Operate laundry machinery such as washers, driers, and ironers.
- Sort, rotate, and store dried articles according to type.
- Sort and remove torn and stained articles.
- Sort and count articles to verify quantities on laundry requisitions.
- Maintain the cleanliness, organization, and maintenance of the laundry room, machinery, housekeeping office and storage areas.
- Protect company assets and make sure equipment is working correctly.
- Notify manager of any damages, defects, needed maintenance repairs and disturbances.
- Adhere to all laundry procedures and company policies.
- Ability to perform work without direct supervision and handle multiple projects simultaneously. Ability to deliver high quality customer service and responds to customer needs.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.
- Ability to work cohesively with co-workers as part of a team to reach common goals.
- Perform other job duties as requested by supervisors/managers as other job duties maybe assigned as needed.
- Understanding of Sonesta's company and safety policies and maintain compliance with OSHA and the health department requirements.
Qualifications and Skills:
- Valid Driver's License preferred.
- Professional verbal communication skills.
- Reading and writing abilities to understand departmental correspondences and complete all required departmental documents.
- Excellent interpersonal and customer service skills, including dealing with difficult guests.
- Excellent organizational skills and attention to detail.
- Ensure overall guest satisfaction.
Work Environment:
- Must be able to work in a fast-paced environment.
- On-site hotel laundry facility.
Physical Demands:
- Ability to reach overhead and below the knees, including bending, twisting, stooping, pushing, pulling, lifting items up to 50 pounds of force.
- Ability to stand during entire shift.
Expected Hours of Work:
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.
- Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.
Travel:
- No travel required.
Education and Experience:
- Highschool diploma or GED required.
- Previous laundry or housekeeping experience preferred.
Additional Job Information/Anticipated
Pay Range
$29.20-$33.14 - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.
Reitmr · Royal Sonesta Kaua`i Resort- Lihue, HI