Execute all University, Laboratory School, and Third-Party billing ($1.5B annually) in accordance with the annual billing calendar.
Configure and maintain external sponsor contract records in the University's student information system to facilitate third-party billing.
Manage all military billing and military certifications/authorizations, ensuring compliance with relevant federal and institutional regulations.
Oversee direct deduction and tuition remission processing for university students and Laboratory School-affiliated families; serve as primary liaison to Payroll and HR departments from both the University and the Hospital.
Support campus departments in posting non-tuition charges to student accounts by onboarding departments, ensuring policy compliance, and providing technical expertise.
Assist the payment processing team and Associate Director in daily operations, providing backup support as needed.
Identify obstacles and resolve them with minimal supervision, tracking progress and documenting outcomes.
Communicate effectively with internal and external clients, bridging gaps between technical and functional stakeholders.
Review processes for efficiency improvements and implement system enhancements; maintain audit readiness and data integrity.
Ensure compliance with regulatory requirements and prepare periodic compliance reports as needed.
Maintain strict confidentiality of students and institutional records.
Uses moderate/solid understanding and experience to administer the delivery of services to program participants and/or beneficiaries.
Sets and communicates program priorities and performance standards and assesses operations using these criteria. Plans and conducts quality assurance reviews and recommends changes as appropriate.
Performs other related work as needed.
Requirements
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge a
Benefits
Vision insurance
Additional Information
Department
CSL Bursar: Reporting and Reconciliation
About the Department
The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 18 departments that serve the University's 7,000 undergraduate and 10,000 graduate and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition.
The University of Chicago is in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago.
Campus and Student Life (CSL) provides programs and services to all members of the University of Chicago community in all aspects of life outside the classroom, through enriching the lives of our students, staff and faculty members and contributing to a vibrant, collaborative, and diverse campus community that inspires excellence. CSL comprises 18 offices, which house, feed, support, counsel, and provide engagement opportunities for our students and University community members. CSL has a talented team of more than 350 staff members, all of whom are dedicated to ensuring that members of our university community, particularly our students, are poised for academic, personal and professional success.
Job Summary
Reporting to the Associate Director of Operations, the Assistant Director of Operations plays a pivotal role in overseeing the daily management of Student Account Operations within the Office of the Bursar. This position is responsible for ensuring the efficient, accurate, and compliant processing of billing and accounting services for students, Laboratory School-affiliated families, and third-party partners. The Assistant Director proactively manages military billing, third-party contracts, remission processes, and direct payroll deductions. By driving process improvement and technological innovation, the Assistant Director directly supports the university's mission of academic excellence and student success. The role regularly handles sensitive and confidential information, requiring strict adherence to university privacy and data security policies, as well as compliance with federal, state, and institutional regulations pertaining to billing and refunds.
Job Location: Hybrid with 2 - 4 days a month travel to the Hyde Park Campus for meetings, trainings, and in-person job related activities.
Uchicago · Hyde Park Campus