Serve as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution.
Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.
Proactively schedule preventative maintenance and repair services, confirming details with customers.
Create, audit, and update new customers in the system and maintain customer location accounts
Manage equipment transfers between accounts, ensuring proper documentation and system updates.
Partner with the credit department to resolve account status issues and maintain smooth service operations, escalating issues as needed.
Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness.
Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines.
Review completed jobs for accuracy and readiness for billing, collaborating with technical billers to finalize invoicing, escalating issues as needed.
Process new entry-level to mid-level contracts and renewals in the electronic management system for related services.
Participate in department meetings with the service operations team to align priorities and resolve challenges
Provide cross-functional support to other Service Department roles as needed to maintain operational continuity.
Participate in a rotating on-call team to respond to emergency service requests, as required by location.
Work under general direction; manage own workload and cross-train Service Coordinator I team members, fostering skill development and knowledge sharing.
Minimum Job Requirements:
High School Diploma or G.E.D.
Two to four years of administrative experience in a service-related business.
Two to four years of scheduling field technicians and/or customer service.
Knowledge, Skills and Abilities:
Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel).
General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
Incorporate time management skills by prioritizing work assignments.
Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
Must be able to handle high-pressure situations.
Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.
Preferred Job Requirements:
Associate or bachelor's degree in related field.
4 years of administrative experience in a service-related business.
4 years of scheduling field technicians and/or customer service.
Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.).
Proficiency in schematic and service documentation.
Physical Demands:
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."
Benefits
Vision insurance
Additional Information
We are Energy Systems, the leader in industrial power solution sales, service, and rentals.
With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
The Service Coordinator II is responsible for supporting the daily operations of the Service Department by managing administrative and scheduling functions. This includes creating and maintaining service jobs in the company's business systems, answering and routing incoming service calls, and assisting with technician scheduling to ensure efficient job coordination. The role also involves maintaining organized electronic records, facilitating communication between team members, and providing general administrative support as needed. The Service Coordinator II reports directly to the Branch Manager.
Generac · Corona, CA