Complaint Officer & Service Center Advisor (for UAE Nationals only)

About the role

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. What you need to know: The role provides extensive exposure in Complaint handling while ensuring compliance with Central Bank of UAE requirements and regulatory standards. This role provides an opportunity to service clients who contact AIG through multi channels of the contact centre such as calls & emails for various requests ranging from product queries, policy servicing, initial claim document review and claim registration. The role requires to maintain proper, accurate records and perform the duties in compliance with AIG / Regulatory guidelines & operational standards / procedures. Any deviation in the form of errors / risks must be reported to the Service Center manager. To perform defined policy servicing activities, claim registrations, routing claim follow up requests & respond to client queries within stipulated SLAs To contact clients who are Detractors based on the Net Promoter Score received to understand the feedback provided which could help in business Improvement. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Extend support towards the broker engagement activity to ensure the correspondence sent from AIG to the brokers is received in the expected order. Maintains consistency towards on time attendance and schedule adherence.