Food & Beverage Director - Meadowood

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The Food and Beverage Director must want to be at the heart of this experience and further, have a passion for the product, service and the warmth of genuine hospitality that governs and permeates all actions, program, hiring and training efforts. Meadowood's Food and Beverage Director is a leader who gives the most competent Food and Beverage staff members the sense that they have room to grow yet simultaneously coaches and encourages those with promise who are only just beginning a career. As important as it is for this person to lead the Food and Beverage team, it is of equal importance that they be a contributing, creative member of the Executive team, expanding outside of their discipline to aid in the Meadowood Mission to always provide memorable experiences for our guests and members, thereby creating long term, loyal customers; to bring pleasure to our guests by delighting them in the moment, enhancing and inspiring their lives. The Food and Beverage Director is responsible for directing, implementing, and maintaining a service and management philosophy which serves as a guide to respective staff. Areas of responsibility include all F&B staff and venues including Forum, the Pool Terrace Café, Private Dining, Catering & Banquets, Staff Cafeteria, and associated storerooms, kitchens, administrative offices, both on and off property. Guest Satisfaction Ensure guest satisfaction through continual monitoring and maintaining highest level of service and wine & cuisine offerings across all venues of the F&B division Monitor guest reactions, conferring frequently with staff to ensure guest satisfaction Correspond directly with guests and Service Director having negative experiences with division Ensure individualized attention to all guests by keeping current of daily house counts, arrivals/departures, VIPs and in-house group activities, locations and times. Facilitate individualized attention to all guests by maintenance of guest history in the PMS database ensuring that F&B staff log individual guest preferences into guest records and utilize this information when interacting with guests Ensure the highest scores in Revinate, Open table reviews, Tripadvisor and other online reputation review system and coach and consul the FB team to maximizing guest satisfaction. Financial Oversee the development of annual F&B budget including average checks (food, liquor/beer and wine) and cover counts by outlet and meal period, labor (staffing guide) by department, cost of sale, percentages and other related expenses Oversee the Marketing and special events creation for the outlets and the property working with the Director of Sales and Marketing, Membership Director and General Manager to create one of a kind Meadowood level culinary and beverage events throughout the calendar year. Work with the Marketing team for photoshoots and coordinating the clear messaging for the Food and Beverage department. Oversee all aspects of the division's financial standing on a month-to-date, year-to-date standing Review monthly financial information explaining variances between P&L, budget and historical performance Review F&B sales daily, resolving discrepancies with accounting Maintain labor and associated costs within budgeted parameters Manage payroll through strict review of F&B manager and staff schedules on a weekly basis to ensure that they are in accordance with anticipated business demands Review regularly and establish all pricing including such items as rental fees, corkage charges, etc. Ensure the correct catering and banquet billing happens at the end of the event. Staff Management & Development Foster and promote a cooperative working climate, maximizing productivity and staff morale Oversee hiring of F&B staff, interviewing all candidates being considered for hire to ensure cultural and experiential fit into division Directly supervise F&B managers of Forum, The Pool Terrace Café, Catering and Banquets; Executive Chef; F&B Division staff. Ascertain position specific training needs of F&B staff with support of the Service Director and implement training as appropriate. Develop and implement cross-training such that staff are knowledgeable, experienced and interchangeable across F&B venues Develop and implement incentive programs that motivate managers to perform at an exceptional level Prioritize, organize and delegate work assignments for direct reports, following up as appropriate to achieve desired results Manage performance of direct reports with consistent coaching, training and performance reviews Implement professional development plans for F&B staff Conduct weekly F&B manager meeting Handle disciplinary situations and counsel staff members according to Meadowood standards as established through Human Resources Standards Development & Maintenance Collaborate with Executive Chef on development, presentation, pricing, pre-implementation, internal tasting and tastings for Mr. Harlan and implementation of all menus

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