Associate Tech Service Specialist

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Job Description Ready to build your career brick by brick? Join us as an Associate Tech Service Specialist! Dive into a dynamic role where innovation meets collaboration. If you're a tech-savvy problem solver who is curious about improvement, this is your chance to shine. Apply now and be part of a team that's defining the future of play! Core Responsibilities Provide technical support and service to factory operations, ensuring all systems and equipment function optimally to meet production demands. Contribute to tasks in the Service Product focusing on waste removal, self-service, and automation. Collaborate globally within the Service Product and, if needed, the broader Digital Technology organization. Share knowledge and information, seeking to apply standard processes. Take ownership of tasks prioritized in the Service Product. Use a data-driven approach when working on initiatives. Ensure IT Policies and Principles are followed on-site proactively. Improve, apply, train, and promote new technologies implemented in the organization. Contribute in a Business Continuity support model, ensuring 24/7 operational readiness and resilience within Factory Onsite Technology. Play your part in our team succeeding The Associate Tech Service Specialist operates independently and demonstrates self-motivation within one or more technology areas. Valued in a service product for solving a wide range of complex issues, shifting focus from reactive to proactive. Do you have what it takes? Advanced proficiency in English, with the ability to explain complex technical concepts clearly and effectively in both written and verbal forms. Solid understanding of engineering principles, with a focus on AI technologies and their application in real-world scenarios. Experience in coding, with proficiency in languages such as Python, Java, or C++, to develop and support applications. Expertise in a specific area such as Infrastructure or Application Support, demonstrating in-depth knowledge and hands-on experience. Ability to integrate AI solutions into existing infrastructure, enhancIng service delivery and operational efficiency. Proven track record of supporting and optimizing IT infrastructure, ensuring seamless operation and high availability. Familiarity with cloud-based technologies and platforms, such as AWS or Google Cloud, to support scalable and resilient systems. Location This position is based at our LEGO Operaciones de Mexico manufacturing factory located in Cienega de Flores, NL. This is not a remote position. Interview Process Please have CVs written in English. All interviews and communication throughout the hiring process will be conducted in English, ensuring candidates are comfortable and proficient in using English in professional settings. Leadership: - Actively collaborates to increase product performance - Drive metrics, indicators, and user stories by engaging the team Communication: - Engages with end users, listens and acts on feedback - Communicates and works with stakeholder and colleagues from different teams to take inputs to be considered to prioritize backlogs, solve problems and/or increase outcome Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here are some of what to expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme Your workplace - You'll find this at the top of this advert and when you join the team, we'll confirm this with you. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable