Guidepoint's Client Service teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint's service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.
Guidepoint is seeking qualified candidates for a VP, Account Executive - Client Service on the Institutional Client Service team . This person will promote our subscription-based research service to various business units within existing clients (hedge funds, mutual funds, private equity etc.), in order to grow overall usage.
This is a Hybrid position in our Boston office.
Responsibilities
Own a portfolio of client accounts that have been clients for 2+ years, ensuring long-term retention and growth
Lead contract negotiations, pricing discussions, renewals, and commercial conversations
Drive upsell, cross-sell, and package expansions across existing accounts
Proactively meet clients in person and virtually to strengthen executive relationships
Identify and activate new users within existing client organizations
Develop account growth strategies and revenue plans in partnership with service leadership
Monitor usage trends and intervene strategically to prevent churn
Serve as senior point of contact for escalations and high-level client discussions
Partner closely with client service teams to ensure flawless delivery and client satisfaction
What You Have:
3-5 years of experience in account management, relationship management, or consultative sales
Proven track record managing renewals and negotiating contracts
Demonstrated success driving upsell and cross-sell revenue
Experience managing mid-sized to large B2B client portfolios
Strong executive presence and ability to build C-level relationships
Comfortable conducting in-person client meetings
Commercially minded, proactive, and highly accountable
AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
Benefits
The annual base salary for this position is $100,000 - $120,000. Additionally, this position is eligible for a yearly bonus based on performance.You will also be eligible for the following benefits:15 PTO Days, 10 legal holidays, and sick daysComprehensive Medical, dental, and vision plansWill match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plansCommuter benefits and a corporate discountsDevelopment opportunities through the LinkedIn Learning platformFriday happy hour, "Summer Fridays", and free snacks and beverages in the officeYear-round corporate athletic leagueAbout Guidepoint:Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.AI DisclosureFor select roles, our company uses an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.The above pilots is for testing purposes and our company will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact talentacquisition@guidepoint.com#LI-AA1#LI-HYBRIDBase salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.$100,000 - $120,000 USDDental insuranceVision insurance401(k)Paid time offEquity / stock optionsPerformance bonusParental leave
Guidepoint · Boston, MA