Risk Business Partner

Benefits

Additional Information

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Our non-financial risk team are responsible for advising, supporting and enabling the first line of defence in identifying, mitigating and monitoring operational risks on a day to-day basis. As the successful applicant you will become the Risk Business Partner supporting our Customer Services division. You will develop strong, meaningful relationships at a senior level, challenging and influencing the leadership team to ensure that risks, incidents and controls are managed effectively. You will work in partnership with business leaders to identify and assess operational risks and create robust risk mitigation plans in line with organisational risk appetite. Alongside this you will participate in the review, development and implementation of risk registers, policies, procedures and controls. Summary of the Role & Key Responsibilities Be an expert in all non-financial risk frameworks and provide accurate, timely and reliable advice. Successfully implement and maintain assigned risk management frameworks, with specific responsibility for the customer outcome testing framework. This includes Consumer Duty KPI definition and monitoring, outcome testing (policy, framework and testing), and collaboration with the Consumer Duty Forum. Maintain full and ongoing awareness of group and regulatory requirements in relation to assigned frameworks. Translate group policies, regulatory requirements and industry best practice into proportionate, engaging and practical guidance for local teams. Provide advice and support on complex risk management issues and adapt the standard frameworks/approaches to enable good business and customer outcomes, whilst remaining within the required group and regulatory standards. Engage and motivate the 1LOD community, through risk workshops and other engagement activities. Escalate any instances non-compliance with policies, process and regulations appropriately. Build and sustain a positive risk culture and risk management capabilities across 1LOD. Deliver corporate induction, workshops and other risk management presentations as required. Lead and direct incident management working groups to mitigate the impacts arising from material operational risk and compliance incidents. Manage the end-to-end incident life-cycle, including incident escalation, root cause analysis, corrective actions, preventative actions, monitoring action plans and lessons learnt exercises for material incidents. Analyse and gather insight from incident trends to form proactive interventions. Train, coach and direct other team members on applying specified non-financial risk frameworks. Delegate and oversee completion of work. Lead and deliver initiatives to implement all non-financial risk management frameworks, such as Risk Acceptance, Risk & Control Self Assessments (RCSA) and risk registers. Maintain industry knowledge of all non-financial risk frameworks. Produce high quality, accurate and insightful presentations / reporting for senior management and risk committees. Build excellent working relationship with central teams, influences central decision making to improve outcomes and challenges group requirements as appropriate. Please note the successful candidate will need to attend the Bristol office 4 days per week as the Customer Services division require the business partner to have an in-person presence. Desired Previous Experience Previous experience in operational risk, audit, internal control management or related discipline Previous experience of working with customer service teams, customer journey mapping or outcome testing Desirable Education and Technical Ability Relevant risk management qualification - essential Excellent spoken/written English - essential Degree level education - desirable Good knowledge of the FCA and Consumer Duty requirements - desirable Good knowledge of the financial services / automotive industry - desirable IT Applications Experience using risk systems e.g. Symbiant, Risk Wizard, ARIS Excellent IT literacy for all MS office products, specifically Powerpoint & Excel.

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