5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
Bachelor's degree in related discipline or equivalent experience
Experience promoting value through the customer experience
Experience working with complex, multi-divisional, multi-geographical customers
Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
Bias for action
Experience working with cross-functional teams
Exceptional ability to communicate and foster positive business relationships
Ability to establish milestones and keep all team members on task; strong project management skills
Self-driven and proactive
What Could Set you Apart
Knowledge of customer success processes
Strong understanding of market segments and market data trends
Accountability
Bravery
Curiosity
Collaboration
Ownership
This is an existing role.
Primary Location:
CAN-Ontario-Remote
CAN-Quebec-Remote
Function:
Function - Sales Support
Schedule:
Full time
Benefits
Health insuranceVision insuranceRemote work options
Additional Information
Synopsis of the Role
The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.
Equifax · Canada