Director, Deposit Operations

About the role

Merrick Bank: The bank that builds CardWorks Servicing: One partner, total performance Carson Smithfield: Resolution with respect With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer. Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow. CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management. Position Summary: The Director, Deposit Operations supports the overall deposit activities of Merrick Bank Corporation (the "Bank") by overseeing the deposit area systems, call-center operations and support staff and is critical in the implementation of new deposit related products and systems. This position will work closely with multiple departments at the Bank to ensure all aspects that pertain to or impact the deposit operations team are researched, designed, and implemented successfully. The Director, Deposit Operations supports the AVP, Deposit Manager by maintaining a thorough knowledge of the deposit operations processes for multiple processing platforms, performing various daily, and monthly oversight audits of deposit operations and assists the deposit operations teams in completing required deposit functions and in identifying and solving complex deposit operation issues as required. Essential Functions: Assists the AVP Deposit Manager in directing and overseeing the deposit operations for the Bank by maintaining a thorough knowledge of multiple processing platforms and the associated daily, monthly, quarterly and annual deposit process and controls and identifies improvements to such processes to add efficiency, automation and scalability. Assist in or oversees in the research, planning and implementation of new processes and new products including cost/benefit analysis, identifying all tasks and any risks involved when scoping new products or systems. Oversee in identifying, designing, documenting and implementing controls for deposit and call-center operations. Oversees, installs, modifies, documents, tests and implements Deposit processes in support of operations. Oversees the daily, weekly and monthly auditing of account servicing and deposit account operations. Performs analyses of systems, deposit and call-center operations to improve efficiency and customer satisfaction. Collaborates with other areas of the Bank impacted by or impacting deposit operations. Works directly with Jack Henry, the department's primary processors, to ensure all necessary systems and applications are operational to support deposit operations. Creates training for the deposit and call-center staff regarding new processes or products and initiatives. Assists in conducting studies and making recommendations for improving and automating the deposit operations. Works with the AVP Deposit Manager to implement recommendations. Completes special projects as assigned by the AVP Deposit Manager. Compliance with Laws & Regulations: Responsible for developing, documenting, communicating, maintaining, and enforcing effective control system policies and procedures within your area of oversight. Responsible to act in a timely manner to update policies and procedures when changes in operating conditions occur and / or breakdowns or noncompliance with laws and reg