Payment Operations Analyst

About the role

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

• Execute and control end-to-end daily payment routines, ensuring timely and accurate delivery against SLAs.
• Monitor payment flows/queues; investigate breaks and exceptions, reconcile balances, and escalate as needed.
• Manage reference/master data: account setup/closure/maintenance; account blocks/unblocks per policy.
• Produce and analyze recurring metrics and reports to surface trends, risks, and improvement opportunities.
• Maintain and update SOPs; support process mapping ("as-is" / "to-be").
• Drive process improvements focused on efficiency, risk & controls, and client experience.
• Required qualifications
• Advanced student or graduate in Business, Administration, Information Systems, or related fields.
• 2+ years of experience in payments operations or similar areas (Payments, Reconciliations, Collections, Tax, Controls).
• Fluent Spanish and advanced English.
• Strong attention to detail, prioritization skills, and ability to perform under pressure.
• Excel (e.g., PivotTables, XLOOKUP, ).

Requirements

• Portuguese (interaction with Brazil).
• Solid understanding of the payment lifecycle, including cut-offs, value dates, and returns/repairs (conceptual level).
• Power BI and/or basic SQL (reading/writing simple queries) for reporting and analysis.
• Experience with SOPs, process mapping, or continuous improvement.
• Familiarity with reconciliations, queue monitoring, and ticketing tools.

Benefits

Additional Information

Payments Operations Analyst (LATAM) | Corporate & Investment Bank| Buenos Aires (BACC) Schedule: shifts 10:00-19:00 or 11:00-20:00 (ART) At the Corporate & Investment Bank, we are global leaders in investment banking, payments, markets, and securities services. We are entrusted by the world's most important corporations, governments, and institutions in over 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets around the world. Join the Payments Operations Execution team supporting daily payment operations for LATAM branches (Brazil, Mexico, Colombia, Chile, and Argentina). You'll own critical end-to-end routines, ensure SLA performance, manage exceptions, and help drive continuous improvements in a fast-paced, well-controlled environment.

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