Technically assists Service Sales organization (coach sales representatives prior to meetings, create and conduct CACs, participate in important customer events/meetings).
Consult end customers and local representatives of engine builders on upgrade possibilities, system performance and new technical offerings.
Understand customers' needs and translate into suggestions for product improvements, give structured feedback to HQ.
Conduct failure and warranty investigations of turbochargers, aligned with HQ guidelines and other RTM's practices.
Autonomously lead standard failure investigations, including proposal for commercial warranty decisions. Timely release of investigation reports to customer.
Support & coordinate ongoing upgrade projects, turbocharger modification programs and field tests in allocated countries.
Full responsibility for management of regional technical network: selection/training/coaching of local technical advisors (LTAs). First contact for LTAs in the region.
Support service engineers, service coordinators, operators & service sales of allocated countries in technical queries (single point of contact for Technical Service Managers and service station in technical matters).
Exchange experiences with other RTM's regularly.
Your background:
University degree in marine or mechanical engineering
3 years practical working experience with turbochargers or reciprocating
engines
Experience with B2B customer contact
Advanced English level C1 (oral and written) and Spanish fluent
Good interpersonal communication skills
Coaching / managing skills
Proactiveness, willingness to excel
Solid technical background is compulsory (e.g. application know-how engine Turbocharger)
Customer orientation and ability to handle critical & challenging customer situations.
Willingness to travel (up to 40%) to allocated countries regularly, multicultural working environment.
Identifying suitable LTAs and coaching them from abroad.
Legally eligible to work in Dominican Republic / Ecuador
Your benefits
Annual bonus
Health insurance
Life insurance
Other benefits in accordance with the company policy
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com .
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Job Family Group:
Service
Benefits
Health insurancePerformance bonus
Additional Information
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Job Description Summary:
You are the regional representative for all technical aspects within your organization.
You are responsible for the technical know-how & expertise within your region, you support and consult service engineers, sales representatives, and customers equally, together with your network of Local Technical Advisors.
You provide high quality technical support for sales organizations not only locally, but regionally allocated LTA´s, you consult customers on performance topics, upgrade possibilities, technical challenges, you coordinate upgrade activities, turbocharger modification programs and field tests.
You conduct failure investigations, you settle commercial discussions with customers, you collect technical field feedback and suggest product improvements back to headquarter.
You ensure high level technical know-how in the service stations of your region by conducting technical training and support for local staff.
Reporting to AREA CAM Manager and Global Technical Manager
Accelleron · Dominican Republic: Santo Domingo