Service Desk Engineer/ Call Centre Agent (24x7)

Responsibilities

• Involved in acting as a single point of contact to Customers/Users and Third party service providers.
• Responsible for monitoring enterprise IT Network, Systems and Servers.
• Handle Hotline Calls and e-Mails within agreed timeline.
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales.
• Maintain documentation and comprehensive records of issues and problems

Requirements

• Minimum Higher NITEC in Information Technology or related field of study
• 1 to 2 years of working experience.
• Good experience in handling Call Ticketing.
• Strong teamwork and communication skills
• Excellent customer service skills and good phone etiquette.
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Only Singaporean
• We respect your privacy and all communication will be treated with confidentiality.
• Please contact us or apply in-confidence to us with you updated MS Word Resume to : jeline@starcareerconsulting.com
• Yong Jeline (Reg. No. R1101621)
• STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Additional Information

Service Desk Analyst/ Call Centre Agent x 3 Job Description We are looking for an Service Desk Engineer/ Call Centre Agent to perform 24/7 Service Desk/ Call Support to ensure customer's enterprise IT services are addressed and to restore normal IT service to affected users as quickly as possible.

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Company Intel

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