Implementation Manager, SMB

Responsibilities

• Manage a high volume of customers during the most sensitive period of the customer journey
• Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
• Work closely with your customers' GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
• Graduate customers from their implementation period quickly with high satisfaction
• Serve as the "quarterback" during the implementation period to ensure all stakeholders' needs are being met
• YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
• At least 2-3 years experience in a relevant customer-facing role
• Good listener who can understand customer needs and communicate Qualia's value proposition
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
• Experience with Salesforce or other CRM/Project Management tools preferred
• Ability to get into the weeds and solve problems independently
• Strong team player, but still a self-starter
• Thrive in a multi-tasking environment and can adjust priorities on the fly
• Technically fluent and curious
• Strong communication skills interdepartmentally and with customers
• While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.
• WHY QUALIA
• By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice .
• #LI-Remote

Benefits

Additional Information

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at qualia? Share your experience