IT Lab Systems Support Specialist III

Requirements

• Bachelor's degree in an IT-related field or equivalent work experience.
• Minimum five (5) years supporting IT systems in a GxP environment.
• Not less than seven (7) years' experience in an end-user-facing computer support role, preferably in a regulated industry, with knowledge of computing hardware, software, data cabling, networking protocols, and desktop implementation/support.
• Advanced knowledge of the Windows desktop operating system environment as well as PC applications (such as Word, Excel, and Outlook) is required.
• Proven experience collaborating with laboratory system vendors and cross‑functional teams.
• Demonstrated ability to work independently without onsite supervision.

Additional Information

At BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly committed to our customers by being solution-oriented and deadline-driven. . . and we are growing. Our culture is fast-paced, fun and never boring. Because we work across numerous clients and drug modalities, your career can develop rapidly. You'll gain experience with a variety of challenges all while you enable life-changing, life-saving therapeutics to the patients who need them. As the primary on-site IT support resource, the Lab Systems Support Specialist III plays a critical role in supporting a small laboratory location, delivering hands-on technical expertise and partnering directly with lab staff to ensure seamless system performance. In addition to local support, this role contributes to broader IT needs across other company sites as capacity allows. BENEFITS AND OTHER PERKS Medical Insurance (HDHP with HSA; PPO), Dental Insurance, Vision Insurance, Flexible Spending Account (medical; dependent care), Short Term Disability | Long Term Disability Life Insurance, Paid Time Off (4 weeks per year), Parental Leave, Paid Holidays (9 scheduled; 5 floating), 401k with Employer Match, Employee Referral Program COMMITMENT TO EQUAL OPPORTUNITY BioAgilytix provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other group protected by federal, state, or local law.

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