Interim Assistant Director

Benefits

Additional Information

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. General Purpose of Job: The interim assistant director of patient access services is responsible for the daily operations of all functions related to patient healthcare access and revenue cycle at Driscoll Children's Hospitals. Developing and implementing policies and procedures that guide or support this service. Assesses and improves department performance and ensures orientation and continuing education of departmental staff. This leader serves as the key promoter to service excellence which, along with the team, strives to meet and exceed the needs of their customers. This person may recommend resources/space needed by the department and may participate in the selection of outside services. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; the employee will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. Always maintains utmost level of confidentiality Adheres to hospital policies and procedures Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines Maintains composure, effectiveness, and flexibility under pressure Implement and promote excellent customer service and respond to all customer inquiries in a timely and professional manner to ensure customer satisfaction. Customer is defined as all individuals requiring service from DCH (i.e., patients, providers, payers, and other DCH associates) Demonstrate knowledge of all aspects of patient accounting, financial counseling, registration/admissions, benefit verification and authorization workflows Complete in-depth management reports including summarization of weekly and monthly performance Demonstrated multi-task orientation. Demonstrated ability to interpret and apply complex government regulations in regard to Medicare and Medicaid to the revenue cycle. Exceptional communication and interpersonal skills are required to effectively interact with department management, and staff at all levels Works closely with the department leadership team to interview, hire, evaluate, and counsel department staff members. Assures compliance with DCH and Patient Access policies and procedures Assures staff participation in Corporate Integrity Program Participate and initiate process improvement resolutions as indicated Assures that all patient access processes are completed in a professional and thorough manner Works closely with other educational leaders and department managers to develop, evaluate and implement individual training plans and staff development programs for the department. Accountable for implementing and monitoring activity related to the financial budget as directed. Conduct routine checks (audits) on patient accounts to ensure actions are being completed according to policy. Attend and participate in at least 8 hours of compliance-related training annually in addition to the annual hospital wide compliance training. Participates, supports, and completes all DCH training activities, Strives to expand working knowledge of assigned job and various other aspects within patient accounting and the revenue cycle and that of the department employees. Accepts constructive criticism and integrates suggestions in effective ways. Attend workshops, seminars, and meetings as indicated. Actively searches for solutions to problems and continually brings ideas and recommendations as indicated. Demonstrate excellent leadership and supervisory skills. Exercises good judgment and demonstrate a professional approach to dealing with others. Holds staff accountable for achieving performance measures. Analytical skill required to address complex issues. Achieves system EMR and other business platform proficiency. May be required to travel to satellite locations to support patient access services patient access services patient access services patient access services as needed to ensure the daily operations of all functions related to patient healthcare access and revenue cycle at Driscoll. Must have reliable transportation. Supervisory Responsibilities: Effectively manages key performance system indicators including: Individual and team performance measures Developmental feedback including coaching, teaching, scripting Progressive goal setting for improvement Assesses staff competency using teach back methods, audits, customer feedback Use of process i