The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Responsibilities
To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
Minimum Criteria -
Awareness of cyber security frameworks and standards such as NIST, MITRE ATT&CK, and ISO27001
Demonstrable experience working within an Information Security or Cyber Security function, ideally in an operational or SOC‑aligned analyst role
Experience working with, or alongside, a Managed Security Service Provider (MSSP), including reviewing alerts and driving service improvements
Hands‑on experience with SIEM platforms, particularly Microsoft Sentinel
Demonstrable experience refining, tuning, or creating detection rules and analytics, including use of KQL or equivalent query languages
Experience triaging security alerts, distinguishing false positives from genuine threats, and improving detection quality over time
Experience performing end‑to‑end security investigations (including sensitive incidents such as brand impersonation or fraud attempts) and identifying root causes using effective analytical techniques
Experience with phishing simulation tools and security awareness outcomes
Requirements
Strong communication skills, with the ability to translate technical findings into clear, actionable insights for non‑technical stakeholders
The ability to prioritise work effectively in a fast‑paced operational environment, taking ownership of outcomes and continuous improvement
Awareness and understanding of cyber security frameworks and standards such as NIST and ISO27001
Why You'll Love Working With Us:
Flexibility : Work your way - remote, hybrid, or in-office
Wellbeing : [Health plan, gym memberships, mental health support]
Growth : We invest in your future with [courses, mentorship, promotions]
Culture : Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let's Make This Easy.
Upload your up-to-date CV as part of your application.
Applications need to be submitted by Friday 12th June at midnight.
Successful candidates will need to complete an online assessment or/and a MS Teams call as the first stage assessment.
Due to high application numbers this advert may end earlier than the date s
Benefits
Health insuranceVision insuranceRemote work optionsFlexible schedule
Additional Information
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Cyber Security Analyst
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We're not just hiring - we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: London from £44,516 - £50,000 dependent on experience. Other locations from £39,585 - 45,000 dependent on experience .
Location: London/ Coventry/ Manchester
Reporting to: Cyber Security Operations Manager
By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
Financialombudsman · London - Exchange Tower