Every day, you will begin by checking for any enterprise impacting issues or outages and success of changes completed the night before both by your own team and by other Infrastructure teams especially those impacting the endpoints.
You will address any issues; you are responsible for directing the restoration of service with your team or participating with your peers in other service restoration activities.
You'll manage or conduct new contract negotiations and renewals, hardware and software purchases required to support approved Initiatives and projects.
You'll accomplish your work each day, by using numerous Microsoft tools: Office, Exchange, Teams, etc. We also use Everbridge to manage on-call rotations and BMC Helix ITSM to manage incidents and tickets.
Daily you will manage technical resources on agile product teams
You'll be responsible for the delivery and execution of new system capabilities, improvement implementations, system consolidations, as well as support activities.
You'll collaborate with business SMEs, IS colleagues and vendor partners to ensure that capabilities are delivered quality and efficiency and in alignment with business expectations.
Requirements
You have a four-year college degree in Information Systems, technology or related area of computer science or equivalent work experience.
You'll need experience working in the development space. Call Center Technology development, including Genesys Cloud is preferred.
You have experience planning, designing, and deploying technology projects and capabilities.
To be successful in this position you will need strong leadership skills that can energize multi-disciplined work teams to respond to business needs.
You have extensive management skills, including interviewing, mentoring, staff development, goal setting, and performance management.
You have strong verbal and written communication skills, with an ability to express complex technical concepts in business terms.
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Remarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offParental leave
Additional Information
Applications Manager
As our Application Line Manager leading our Customer Experience Product team you will oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain our call center technology systems and services. You, your peers, and your teams will work closely with our Product Owner and our business leaders as we support their strategic roadmaps and operational backlog. Teams are responsible for working in an agile development environment, utilizing a variety of technology platforms. We expect our teams to leverage our technical expertise to help design solutions for the needs and opportunities our business leaders present. Our consolidated efforts support the growth, service quality and profitably goals on our Corporate Scorecard.
Ace · Coppell, TX