Administrator
External
Bupa · South EastPrepare for this interview
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Requirements
- Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
- Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
- Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift
- Excellent attention to detail, you'll need to have solid computing skills and an understanding of the various Microsoft office packages
- Previous administration experience is preferable but not essential
Benefits
Additional Information
Job Description: Administrator Bupa, Crawley (RH10 9LW) Permanent, £29,300 Full Time Mon-Friday We make health happen: This is an exciting opportunity for a highly motivated individual to work at our Crawley Health Centre. You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us. How you'll help us make health happen: - Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner - Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations - Maintains data protection by following Bupa protocols - Scheduling patient appointments - Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff. - Ensure working & customer areas are always safe - Financial administrative duties - Accurate records maintained
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