Greet patients/families in a professional and welcoming manner
Performs scheduling and registration process for appointments within the ambulatory setting
Functions as a liaison between patients, families, and intradepartmental staff
Performs check-in and check-out for patient visits
Greet callers in a professional and welcoming manner, field questions, and assist in making patient appointments
Screen and route inbound/outbound calls in a timely manner; includes creating telephone encounters as necessary
Performs patient intake/referral process; appropriately scheduling appointments according to scheduling algorithm/protocols
Performs scheduling of new and/or follow-up patient visits, including, but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team
Communicate appointment details with patients, provide necessary instructions, and appropriately answer questions
Performs scheduling and pre-registration process for appointments within the ambulatory setting, including, but not limited to confirming, cancelling, and rescheduling appointments, as needed
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
Obtain accurate collection of patient demographics, insurance coverage, and other relevant information
Promote and assist patients/families in signing up for MyChart
Functions as a liaison between patients, families, clinical care teams, intradepartmental staff, and community provider offices
Maintains and distributes incoming departmental faxes
Maintains and acts on individual email and Inbasket pools and messages
Scanning of clinical record information and correspondence into patient's electronic record
Maintains scheduling, registration, and referral work queues in Epic
Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period
Maintains patient information and documentation in electronic medical record
Supports hospital and departmental performance improvement goals
Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
Supports departmental initiatives and change efforts
Practices financial and resource stewardship
Engages in strong communication and acts as team player in supporting mission and vision of organization
Additional duties as assigned
Education / Requirements:
High school diploma or equivalent required
Minimum 2-year relevant experience preferred
Strong written and verbal communication skills preferred
Strong organizational and interpersonal skills preferred
Supervisory Responsibilities
Supervises Staff: No
Working Environment
Working Conditions: Inside
Working Position: Sitting
Physical Demands: Sedentary
Physical Requirements: Repetitive Movement
An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs
Sensory/Communicative activities essential to the performance of this position: Hearing
An Individual in this position will be exposed to: Inside environment
Benefits
Vision insuranceFlexible schedule
Additional Information
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title:
Scheduling Specialist I (PRN)
Location:
Dallas - Hospital
Additional Posting Details:
PRN (Per Diem)
On-site, non-hybrid
As-needed basis
Monday - Friday
Flexible to work any of the following schedules:
7:30am-4:00pm; 8:00am-4:30pm; 8:30am-5:00pm; 5:30am - 2:00pm; 4:30pm-7:30pm
*Hours may vary according to operational demands during high census and staffing gaps
Job Description:
Src · Dallas, TX