Own delivery outcomes for all 3Cloud engagements within the assigned Cognizant market
Where a Market Delivery Unit (MDU) exists: act as the 3Cloud delivery authority, partnering with the MDU to provide expertise, enforce standards, support escalations, and ensure alignment with 3Cloud methods and quality expectations
Where no MDU exists: directly lead delivery execution, governance, and client management for all engagements in the market
Ensure all engagements comply with 3Cloud delivery standards, methods, IP, and quality bars
Provide structured input to the Head of Delivery, Americas on portfolio health, risks, and opportunities within the market
Onshore / Offshore Delivery Transformation
Own and execute the onshore/offshore mix shift within the assigned market, driving toward the service line target of 20% onshore / 80% offshore
Ensure all new engagements are designed and staffed to the target offshore model from inception
Partner with Cognizant Global Delivery Center (GDC) leadership to build and scale offshore delivery capacity specific to the market's client needs and technical requirements
Define and implement knowledge transfer protocols, team structures, and onshore/offshore role delineation for the market
Lead client-facing conversations about the delivery model evolution, positioning offshore leverage as an investment in scale, resilience, and capability
Monitor offshore delivery quality, productivity, and ramp metrics within the market; intervene rapidly when outcomes are at risk during transitions
Manage onshore workforce implications within the market, including evolving onshore roles toward client engagement, architecture, delivery oversight, and technical governance
Client Leadership
Serve as the senior 3Cloud delivery executive for key clients within the market
Support Market and MDU leaders in executive client interactions, account planning, and strategic relationship management
Support market-based account planning and client growth initiatives, ensuring delivery excellence enables renewals, expansions, and client advocacy
Proactively manage client risk during engagement transitions-including the offshore shift-ensuring no degradation in quality, responsiveness, or outcomes
Serve as the primary delivery escalation point for client issues within the market
Commercial & Deal Accountability
Sign off on scope, delivery approach, staffing model, and delivery commitments for all 3Cloud pursuits within the market
Validate deliverability, staffing (including onshore/offshore mix), risk, and margin for every engagement
Partner with Market leadership on pursuit strategy; pricing authority remains with the Market
Ensure deals are structured and priced to the target delivery model, reflecting appropriate offshore leverage
Financial Performance
Accountable for delivered revenue for 3Cloud within the assigned market
Drive delivery margin through disciplined execution, appropriate offshore leverage, and cost management
Own forecast accuracy and early risk identification; provide transparent financial reporting to the Head of Delivery, Americas
Track and report the margin impact of the offshore transition w
Benefits
Health insurance
Additional Information
Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren't afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud's core values because they know that it will result in amazing experiences and solutions for our clients and each other.
The Business Unit Delivery Leader is the senior delivery executive accountable for all 3Cloud engagements within a designated Cognizant market. This role owns delivery outcomes-including delivered revenue, forecast accuracy, delivery margin, client satisfaction, and talent leadership-for every 3Cloud engagement serving clients in that market.
Operating as a matrixed leader, this individual serves as the 3Cloud delivery authority within the market, partnering with Cognizant Market leadership and Market Delivery Units (MDUs) where they exist, and directly leading delivery execution and governance where they do not. The role bridges 3Cloud's technical delivery capabilities with Cognizant's market-facing organization, ensuring that engagements are staffed, governed, and delivered to 3Cloud standards while meeting the commercial and client expectations of the market.
3cloud · Remote