Customer Experience Credit Controller - Iberia
External
Diageo · Budapest, HungaryPrepare for this interview
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About the role
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. This position is to support day-to-day Credit and Collections activities by ensuring excellent and compliant daily operations with proper process documentation and issue resolution. The Iberian market is one of the most complex business structures within Diageo having market exceptions and process differences, however as also one of the biggest markets it has a key strategic importance for the company. Proactive cash collection and customer ledger maintenance according to KPIs (coding, texting, reconciliation) is key to succeeding in the role. Handle queries, drive issue resolution (analyze, log, assign, follow-up) to drive customer satisfaction and service efficiency. Maintain process documentation and build a great knowledge about internal and external business partners to support decision making Manage relationships both externally and internally in a professional manner
Requirements
- University or College degree
- Speaks English and Portuguese fluently (Spanish is an advantage)
- Excellent interpersonal and communication skills are required
- Solid PC literacy, strong Excel, SAP and Outlook skills required
- Accuracy and attention to details is a must
- Ownership of responsibilities and assigned tasks is a must
- Being a team player, but able to work independently is essential
- Financial knowledge and willingness to improve in this field is an advantage
Benefits
Additional Information
Job Description : Job Title: Customer Experience Credit Controller - Portuguese speaking Location: Budapest Contract terms: Permanent Grade: L6A
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