Act as the primary client contact, managing relationships, forecasting, and reporting
Oversee production, inventory, and distribution performance
Partner with Business Development to design custom specimen collection kits
Coordinate new client and product setup, including systems and training
Collaborate cross-functionally to establish assembly plans, SOPs, and logistics strategies
Work with Procurement to source kit components and materials
Support project development, including budgeting and financial analysis
Lead customer communications and resolve issues across supply chain, quality, and operations
Participate in client visits and audits
Track and report on KPIs and project performance
Requirements
A detail-oriented, customer-focused project manager who thrives in a fast-paced, cross-functional environment. You are an effective communicator who can manage multiple priorities while building strong client relationships.
Bachelor's degree in Supply Chain, Logistics, Science, or related field (or equivalent experience)
3-5+ years of experience in account management, customer service, or project management
Experience in healthcare, clinical trials, or life sciences preferred
Strong understanding of supply chain operations
Proven ability to manage multiple projects
Proficiency in Microsoft Office
Excellent communication skills
Desirable
Project management experience or certification
Experience with custom kitting or clinical supply chains
Familiarity with SAP or ERP systems
Knowledge of global logistics and distribution
Core Competencies
Customer Focus
Collaboration
Attention to Detail
Time Management
Problem Solving
Communication
Work Environment & Travel
Hybrid schedule with a minimum of 2 days per week onsite in Oakwood, GA
Office-based with occasional warehouse or manufacturing exposure
Travel up to 10%
Ability to lift up to 50 lbs on rare occasions
Benefits
At Resonant, we're more than a leading life sciences company-we're a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.When you join us, you become part of a growing community of 850+ professionals with access to meaningful learning, development, and career growth opportunities.Equal Opportunity EmployerReady to make an impact? Apply today and help us deliver solutions that power clinical innovation.Health insuranceDental insuranceVision insurance
Additional Information
Job Description Summary
Who We Are & What We Do
Resonant Clinical Solutions is a global life sciences partner delivering end-to-end clinical trial and laboratory supply chain services. We specialize in custom kitting, equipment sourcing, and biorepository management-supporting pharmaceutical, biotech, and diagnostic organizations from development through delivery.
Our Commercial Kitting team designs and delivers custom medical specimen collection kits and transportation solutions that power clinical trials and diagnostic programs worldwide. We combine operational expertise, regulatory rigor, and customer-centric service to help our customers move science forward.
Role Mission
As a Project Manager, Commercial Kitting, you will serve as the primary liaison between clients and internal teams-ensuring the successful design, production, and delivery of custom kitting solutions. Your mission is to drive client satisfaction, operational excellence, and on-time delivery across a dynamic portfolio.
How will you make an impact & Requirement
This position in Hybrid, minimum of 2 days in office per week in our Oakwood, GA facility.
Resonantclinical · Oakwood, GA