Front Office All-Rounder - Novotel Sydney City Centre

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Located steps from Wynyard, Novotel Sydney City Centre is a haven for comfort, productivity and relaxation. We are seeking a motivated and enthusiastic full-time Front Office All-Rounder to join our team. What Will You Be Doing? Delivering service excellence from check in to check out and everywhere in between Be the first point of contact for our guests and visitors Completing a variety of tasks ensuring everyday is different. From selling the Hotel's facilities to maintaining guest accounts Perform duties of Night Audit, room controllers and porterage service Providing passionate, knowledgeable and friendly service to external and internal guests at all times Assisting our guests with our self-check in kiosks Ensuring guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program Your Skills and Experience Include: Previous customer service experience, preferably in a Hotel environment Strong computer knowledge including Microsoft Office and preferably OPERA Cloud The ability to work under pressure, multi-task and think on your feet to quickly resolve issues Strong communication skills and pride in personal presentation Have a natural ability to surprise guests with your authentic guest service A genuine customer service focus and a strong dedication to always making our guest's smile during their stay Availability to work 38 hours per week across a 7-day rotating roster including mornings, afternoons, evenings and weekends

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