Community Ambassador

Requirements

• Experience: At least 2 years of experience in community outreach, case management, social services, or related fields.
• Tenderloin Familiarity: Comfortable walking and working in the Tenderloin or similar urban environments.
• Communication Skills: Strong verbal skills and the ability to interact effectively with diverse populations.
• De-escalation Skills: Experience handling conflict situations, such as calming an agitated person or diffusing a potential altercation. Example: Successfully calming a distressed individual in a public space by listening, speaking calmly, and providing appropriate assistance.
• Tact and Diplomacy: Handle sensitive situations calmly and politely.
• Compassion: Care about people experiencing homelessness, addiction, or mental illness.
• Teamwork: Work well alone or with others in a fast-paced environment.
• Problem-Solving: Stay calm and think clearly in crisis situations.
• Flexibility: Willing to work different shifts, including evenings and weekends.
• Physical Stamina: Able to stand and walk for long periods and work outdoors.
• CPR and First Aid: Certified or willing to get certified after hire.
• Narcan Training: Trained or willing to get trained to use Narcan.
• Driver's License: A valid California driver's license and a good driving record are preferred.

Additional Information

About GLIDE GLIDE is a leader in social justice, dedicated to ending poverty and transforming lives. We offer services, advocacy, and a supportive community to help people achieve stability and thrive. We address issues like poverty, homelessness, and social justice to create an inclusive, loving community. Position As a Cecil Williams Community Ambassador, you will be an integral part of a dynamic team dedicated to placemaking and community-building in the vibrant Tenderloin neighborhood of San Francisco. You will engage with residents, businesses, landlords, housed and unhoused neighbors, Single Room Occupancy (SRO) facilities, and other stakeholders with, embodying the values of GLIDE. You will help equip stakeholders with information regarding neighborhood resources and services, assist those in need to directly access those services, and represent GLIDE's mission, vision, and values while actively contributing to maintaining cleanliness, friendliness, and community well-being. Cecil Williams Community Ambassadors understand how poverty, marginalization, and other forms of trauma impact community engagement and wellness. Ambassadors must be able to show excellent judgment related to community needs to advance successful "engagements, referrals, and connections" with residents, businesses, and visitors. Ambassadors facilitate meaningful access to housing services, food, primary medical care, behavioral health care, testing, medication-assisted treatment, and other support services. This position requires direct contact with diverse, high-risk individuals with complex needs, many of whom are active substance users. This job also involves street and neighborhood outreach where potential and/or current clients may spend time and/or live. Regular and predictable attendance is required. GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, people with lived experiences, differently abled people, and LGBT persons are strongly encouraged to apply.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at glide? Share your experience