Operations Manager - Final Mile

Benefits

Additional Information

Why Choose Suddath to "Move" your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. The Operations Manager is responsible for supporting the overall execution and performance of the operation for a specific location(s), including staffing of both employees and Independent Contractors, customer relationships, performance, and direction of the overall operation. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee the appropriate recruitment and development strategy of staff and/or Independent Contractors/Drivers. Evaluate staff and/or Independent Contractors performance - modifying and/or abandoning strategies and/or tactics as necessary. Establish and maintain effective communication and relationships with customers. Ensure a positive Customer Experience for both internal and external customers. Ensure that practices, policies and procedures are enforced and consistently implemented. Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met. Responsible for creating and maintaining a safe working environment and espousing and teaching a culture of safety. Actively review KPIs and ensure process improvement strategies are identified and incorporated. Conduct regularly scheduled team meetings and training sessions designed to inform and improve upon performance of staff members and/or Independent Contractors. Assist in developing plan of annualized equipment, vehicle, and staffing needs for budgetary purposes as applicable. Display active involvement in P&L performance, ensuring decisions and practices coincide with budgetary goals. Develop, recommend, and manage annual operation budget, by working actively in the budget process. Drive initiatives that contribute to long-term excellence. Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters. Coordinates, resolves, and responds to issues as they pertain to the Operations Performance. Ensure accurate and timely driver pay and ensure ethical and equitable practices are followed. Monitor Quality Control Scores and address scores with Independent Contractors/Drivers and any other appropriate team members. Ensure Independent Contractors/Drivers are appropriately qualified with all required documentation and licensing prior to performing work for the company. QUALIFICATONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION & EXPERIENCE: Minimum of five (5) years' experience in the transportation, logistics, or related industry required. Previous experience managing an employee team required. Must have worked with Independent Contractors on a regular basis. Required knowledge of managing financial performance. Bilingual in Spanish strongly preferred. Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred. Must maintain a clear and valid driver's license. Knowledge, Skills, and Abilities: Thorough knowledge of Microsoft Excel, Outlook, and Word. Operates with a customer service mentality. Ability to manage time effectively and consistently meet deadlines. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization, communication and problem-solving skills. Ability to work under minimal supervision and with a strong sense of self-motivation. Ability to lead and manage a team. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions. PHYSICAL/ENVIRONMENTAL DEMANDS The work environment characteristics described here are repr