2+ years of Trust & Safety, law, risk management, investigations, compliance, or program management experience
Can work with sensitive and/or graphic content
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience handling confidential information and maintaining professionalism in dealing with senior executives
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management
Experience handling ambiguous or undefined challenges through strong problem solving abilities
Speak, write, and read fluently in Japanese
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Experience in fraud/risk investigations
Experience effectively communicating complex concepts through written and verbal communication
Knowledge of the television and media industry
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment duri
Additional Information
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
We are seeking an innovative Japanese speaking Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team in protecting customers from regulatory risk with sound judgment in account enforcement. Prime Video Trust & Safety programs aim to create a globally trusted customer experience by ensuring Prime Video provides content that customers love and trust, along with accurate, meaningful, and complete information to empower customers to make informed viewing choices for themselves and their children.
This role involves reading, viewing, listening to and examining content to ensure it complies with guidelines. This of course means sometimes you will be viewing content that we ultimately determine to be non-compliant and this content could include challenging or upsetting scenes. We advise you consider this when applying for this role.
Key job responsibilities
Content Review & Risk Assessment
-Conduct manual reviews of global content for policy compliance
-Make high-judgment decisions on compliance actions in complex scenarios
Perform real-time risk assessments of sensitive content with detailed documentation
Policy Analysis & Documentation
-Develop and maintain standard operating procedures coordinating with Policy, Operations, and Program teams
-Document comprehensive content investigation reports combining on-platform data with external research
-Analyze grey area content and provide actionable recommendations
Process Improvement & Automation
-Drive projects that improve support-related functions and processes
-Prioritize initiatives leveraging technology and automation
-Identify policy compliance gaps with supporting research
Collaboration & Expertise
-Work directly with cross-functional teams across the organization
-Support global content review standardization and policy alignment projects
-Develop subject matter expertise in industry best practices
-Participate in ad-hoc projects and assignments as necessary
A day in the life
Join our elite subject matter expert team conducting high-stakes risk assessments and policy research for Prime Video. You'll make critical judgment calls on sensitive content, create comprehensive policy analysis reports combining platform and external data, develop ML training datasets, and assess live video content in real-time. This collaborative, policy-heavy role requires comfort with highly sensitive material and strong analytical skills. Work directly with Policy, Operations, and Program teams to drive process improvements and shape global content moderation standards.
Amazon.com · Austin, TX