Looking for a member with healthcare coverage knowledge and customer service skills. Handle customer calls, gather information, and resolve issues. The role demands attentive listening skills, empathy, and professionalism. Responsibilities include processing enrollment events, reviewing administrative concerns, counseling on available benefits, and assisting with eligibility questions.
Responsibilities
Handling inbound and outbound calls to assist with customer needs related to Health and Welfare benefits, including processing enrollments.
Educating customers on benefit plans and program options. Utilizing tools to discuss premiums, coinsurance, copays, deductibles, and out of pocket expenses for health benefits.
Using excellent customer service skills with empathy and compassion to resolve complex customer needs while navigating multiple tools in a quick-paced environment.
Educating customers on plan provisions using Summary Plan Descriptions and other tools, including handling questions on COBRA and retirement
Handling questions about COBRA, process enrollments, and connect customers to relevant benefits, resources, or programs.
Participating in ongoing healthcare training and adapting to new processes as needed.
Scheduling and completing appointments for Retirement, Annual Enrollment, and other special events.
Investigating identified issues by interacting with the health plan, provider, and other third parties as needed.
Utilizing excellent written communication skills to accurately record and summarize customer needs and actions.
Receiving coaching and feedback on performance and applying learnings.
Requirements
Possess excellent written and verbal communication skills, customer service and customer resolution skills, and critical thinking skills.
Possess organizational and time management proficiencies.
Able to recognize the need to change priorities to meet the business needs.
Able to work effectively in a team environment.
Able to have workstation that is free of noise and distractions.
Possess technology proficiency.
Access information using a computer and related components and peripherals.
Participate in training sessions and meetings. Ability to be flexible with various shifts and possible overtime when business needs require.
2 years relevant experience in health plan benefits or associate's (health care benefit-related field )
Possess Spanish speaking/ Bilingual experience.
Application and Interview
Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
Our commitment to Inclusion
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Benefits
Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.Great Place to WorkThanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight - We invite you to join our team! Learn more at careers.alight.com .Health insuranceDental insuranceVision insuranceRemote work optionsFlexible scheduleParental leave
Additional Information
Amazing Opportunity and Great Place to Work!
Come make a difference and consider this unique opportunity to step into a rewarding career.
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Alight · TX Texas Virtual