Lead and develop a team of technical staff across multiple hospital sites, including team leads and specialists
Set clear goals, performance expectations, and accountability measures
Recruit, retain, and develop high-performing technical talent
Coach and mentor leaders and senior specialists to build long-term capability and succession
Work closely with the Director, Digital Health and AI and VP/CIO on strategy execution and prioritization
Support and operationalize enterprise governance structures such as the Change Advisory Board (CAB) and Architecture Standards Review Board (ASRB)
Monitor service performance, workload balance, and team wellbeing in a high-demand environment
Technical Operations, Delivery, and Governance
Oversee the reliability and support of hospital applications and core infrastructure services
Manage relationships with third-party vendors and support contracts
Ensure mission-critical clinical and non-clinical systems remain secure, stable, and supportable
Lead planning for current and future infrastructure needs across multiple sites
Oversee infrastructure upgrades, patching, and security posture in alignment with cyber policy
Guide hardware and software procurement to ensure compliance with organizational standards
Manage operating and capital budgets tied to technical services and project delivery
Identify delivery risks, constraints, and system dependencies and put mitigation strategies in place
Partner with internal stakeholders, regional health partners, and external vendors on delivery plans
Ensure all technical initiatives meet SHN architecture, security, and change standards
Requirements
Undergraduate Degree in Computer Science, Information Security or equivalent
Masters Degree in Computer Science, Information Security or equivalent
Certification in CISP, ITIL Foundation, PMP preferred
5+ years experience in a healthcare related organization
5+ years experience in IT service management and service delivery
5+ years experience in a leadership role
Experience in leading enterprise-wide technology transformation initiatives
This opportunity is posted to support the recruitment of an existing vacant position.
Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community's unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility fo
Benefits
Health insuranceEquity / stock options
Additional Information
Job Number: JR105484
Job Title: Senior Manager, Technical Services
Job Category: Management
Hospital Location: Centenary Site
Job Type: Permanent, Full time
Number of Positions: 1
Minimum - Maximum Hourly Rate: $68.58 - $79.504
Hours: Days
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada's most vibrant and diverse communities. We are home to North America's largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada's Most Admired Corporate Cultures for 2023 - 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca
Job Description:
Position Overview:
Scarborough Health Network is hiring a Senior Manager, Technical Services to lead the teams and systems that keep a complex, multi-site hospital environment running 24/7.
This role sits at the intersection of people leadership, infrastructure reliability, and enterprise delivery. You'll lead highly skilled technical teams, oversee critical hospital systems and vendor relationships, and help translate digital strategy into stable, secure, and scalable operations. The work directly impacts patient care, staff productivity, and organizational resilience.
Shn · Centenary Hospital