Business Acumen - Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace.
Approachability - Is easy to approach and talk to . Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious . Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well .
F osters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.
Flagstar is an Equal Opportunity Employer
Benefits
Performance bonus
Additional Information
Position Title
Branch Banking Client Consultant I - Float/Travel - Lake Worth FL
Location
Lake Worth, FL 33463-3008
Job Summary
Branch Banking Client Consultant I-Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals.
Job Responsibilities:
Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
Client Experience : Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including but not limited to referrals.
Risk Management : Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations .
ADDITIONAL ACCOUNTABILITIES
Performs special projects, and additional duties and responsibilities as required .
C onsistently adhere s to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings . Accountable to maintain compliance with applicable federal, state and local laws a n d regulations.
JOB REQUIREMENTS
Required Qualifications :
Education level required : High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
Minimum experience required : 0 - 3 years of customer service and sales experience.
Flagstar · Lake Worth/6404 Lake Worth Road/110649