Comprehensive training and development programs to enhance your customer service expertiseOpportunity to work with diverse teams and build valuable relationshipsClear career progression path with opportunities for advancementSupportive work environment focused on continuous improvementChance to make a real impact on customer satisfaction and business growth
Qualifications & Skills
Bachelor's degree in business administration, Supply Chain, languages, or related field
Fluency in French and English (mandatory)
Strong communication and interpersonal skills
Ability to manage multiple tasks and work cross-functionally
Customer-oriented mindset with problem-solving skills
Familiarity with ERP systems (SAP) ,BFO is a plus
Experience in customer care, order management, or B2B operations
Let us learn about you! Apply today.
Looking to make an IMPACT with your career?
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Additional Information
Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences.
Job description
Manage B2B commercial operations by supporting customers with quotation requests, order processing and modifications, delivery coordination, logistics claims, and the preparation and sharing of commercial and shipping documentation, ensuring high customer satisfaction.
Drive the efficient resolution of customer issues , both proactively and reactively, by collaborating closely with internal stakeholders (front office, offer managers, and cross-functional teams) to deliver timely and effective solutions.
Provide prompt and high-quality responses to customer inquiries and service requests across multiple communication channels (phone, email, chat, and portal), ensuring full compliance with Commercial Customer Care processes and policies.
Promote Schneider Electric's digital customer support tools and actively engage customers to adopt and effectively use these platforms.
Schedule and lead Hyper Care calls with VIP partners, document outcomes through clear and structured Minutes of Meeting (MoMs), and track and drive the execution of agreed action plans to ensure timely follow-up and successful delivery.
Schneider Electric · Cairo, Egypt