Your day-to-day will span technical delivery, team leadership, and continuous improvement:
Act as both senior escalation point and part of the front line team for all IT support requests - complex hardware, software, networking, and bespoke application issues
Lead and develop the IT Support team across multiple sites: run 1-2-1s, performance reviews, mentoring, and all line management responsibilities
Own SLA tracking and reporting, taking accountability for your own and the team's performance against targets
Be hands-on alongside the team - responding to support requests via Jira, Slack, in person, and video call
Troubleshoot hardware and software issues across Windows and Mac environments
Manage and maintain user accounts and access across multiple platforms including Azure Active Directory / Entra and Google Workspace
Own device management and provisioning through Intune and Autopilot
Support bespoke internal and customer-facing applications, including data administration using SQL
Drive documentation (Confluence), process improvement, and upskilling across the team
Manage the asset register and oversee new joiner onboarding from an IT perspective
Assist with office and team relocations, including occasional travel to our Cardiff, Manchester, and Brighton offices (expected frequency: quarterly or as required)
Participate in an on-call rota covering out-of-hours support
Work with the Head of IT Security & Operations to identify and implement improvements to support processes and team efficiency
Requirements
Essential:
Proven senior-level experience in IT support or engineering
Deep hands-on knowledge of the Microsoft stack: Windows 10/11, Azure Active Directory / Entra, Intune, Autopilot are non-negotiable
Demonstrable SQL skills - you will use SQL regularly for data administration, troubleshooting, and process automation.
Strong Jira and Confluence experience, including administration
Solid Google Workspace knowledge
Experience supporting bespoke business applications and managing systems integrations
Methodical troubleshooting approach under time pressure, with the ability to diagnose root cause rather than apply short-term fixes
Outstanding communication skills - a 'people-person' who can explain complex technical issues clearly to non-technical stakeholders at all levels, including the C-suite
The energy, credibility, and drive to set the standard for the team around you
Beneficial:
Experience with OS patching and upg
Benefits
Vision insurance
Additional Information
We're Capital on Tap 👋
💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.
Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!
IT Support Team Lead
London, Old Street | 4 days per week in the office
We're looking for a technically sharp IT Support Team Lead to provide a senior role in the delivery of first-class IT support across our London HQ and multiple UK sites, combined with taking an advanced role with IT related projects covering all aspects of EUC services from networking and wifi to the development and improvement of a Jira based survive desk. This is a hands-on senior role: you'll be an escalation point for a close-knit team, technically credible enough to earn their respect, and energetic enough to set the standard others want to follow and able to represent yourself as a face of IT support across the business. This role would be ideally suited to either an existing support team lead, or a senior support engineer ready to take the next step with a genuine appetite for stepping into a position that leads and mentors others.
Reporting to the Head of IT Security & Operations, you'll combine deep technical knowledge with genuine people leadership - coaching and developing the team around you while staying firmly hands-on yourself. We use a modern Microsoft-heavy stack (Intune, Azure AD/Entra, SQL, Jira, Google Workspace) and move fast. If you thrive in a high-pace fintech environment, lead by doing, and want to take an active part in making the workplace a better place to be, this role is for you.
Note: this is an internal IT role within a single, fast-growing fintech. Candidates from multi-client MSP or consultancy backgrounds should consider carefully whether this environment is the right fit - we're looking for deep specialism and embedded ownership, not breadth across client accounts.
Capitalontap · London, UK