Evaluates written and verbal messages from state insurance departments, customers and/or complainants to determine proper disposition.
Communicates timely resolution decisions to customers according to procedures and regulatory guidelines. Advocates the interest of both the customer and Nationwide to ensure an equitable solution on behalf of the customer where possible.
Corresponds by telephone, email and/or letter with customers, complainants, and state insurance departments on behalf of the company, in connection with customer relations and/or regulatory matters.
Resolves issues with business units and initiates leadership feedback on resolution options.
Reconciles complaint and/or regulatory records with customer and/or state department of insurance records.
Provides guidance and support to leaders and/or employees for complaint handling and regulatory requests procedures and practices consistent with regulatory requirements.
Reviews and advises management of complaint and/or regulatory trends. Identifies potential quality, training, process improvements and optimal practices. May participate in projects or committees.
May review work product of other associates and provide coaching, feedback, and training assistance for less experienced associates.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Regulatory Solutions Manager.
Typical Skills and Experiences:
Education: Undergraduate studies in business administration, accounting, finance, insurance, or pre-law preferred.
Experience: Typically, five years of related work experience, preferably with cross functional business unit exposure in claims, underwriting, and or customer solutions; or two years if hold J.D.
License/Certification/Designation: Licensing may be required as is continuing education, as required by state(s). CPCU, MCM, AIC and similar industry designations preferred.
Benefits
Remote work options
Additional Information
Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
This role reports through our Pet Insurance Product team. We will consider candidates looking for a full-time remote position.
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
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Job Description Summary
Are you motivated by a challenge and enjoy identifying and solving problems? Are you skilled at making decisions to ensure regulatory and legal compliance that protects the business and its customers? If you thrive in an environment where you can solve tricky issues and achieve business goals within the complex, highly regulated insurance industry, we want to know more about you!
As a Regulatory Solutions Specialist, you'll respond to and resolve high impact escalations and/or requests received from customers, internal business partners and/or external entities. In addition, you'll review regulatory requests and/or complaint trends and recommend process and practice improvements. We'll count on you to analyze changes in regulatory requirements, and handle sensitive issues with professionalism, care, and flexibility, aligned with overall company processes and procedures, ensuring expectations are met in a timely manner and supporting an improved overall customer and business experience.
Job Description
Nationwide · CA