Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment.
Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions.
Document and manage all capital customer interactions and capital field service work order requests using Baxter‑approved contact management systems.
Conduct customer follow‑up activities to confirm issue resolution and close service interactions.
Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation.
Document and track engineering part returns for failure analysis in accordance with Baxter procedures.
Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation.
Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams; travel within the U.S. and Canada for training as required.
Requirements
Bilingual proficiency in English and French (required).
Bachelor's degree in biomedical engineering, Electrical Engineering, or Mechanical Engineering (required).
Hands‑on technical experience gained through internships, co‑op placements, academic projects, laboratory work, or entry‑level technical roles.
Exposure to electrical and mechanical systems through coursework, labs, or field experience, including troubleshooting, testing, or diagnostics.
Ability to read and interpret technical manuals, service documentation, blueprints, and electrical schematic diagrams.
Experience documenting technical issues, service requests, or project work using structured systems or tools (academic or professional).
Familiarity with order management, service documentation, or inventory tracking concepts through coursework, projects, or work experience.
Proficiency with Microsoft Word, Excel, and PowerPoint; ability to travel within the U.S. and Canada for training as required.
As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. Al
Benefits
Health insurance
Additional Information
This is where your work makes a difference.
At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job-you will find purpose and pride.
Job Description
Your role at Baxter
As a Bilingual Technical Support Specialist , this is where your technical expertise directly supports healthcare professionals and helps ensure life‑saving medical devices perform safely and reliably when patients need them most.
This is where you become a trusted problem‑solver-providing expert guidance, resolving complex technical issues, and delivering a customer experience that reflects Baxter's mission to save and sustain lives.
In this role, your success is measured by the quality of support you deliver, the confidence you build with customers and internal partners, and your ability to resolve issues efficiently while maintaining accurate, compliant documentation.
Baxter · Mississauga, On, Canada