Customer Onboarding & Adoption: Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value.
Relationship Management: Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention.
Performance Monitoring: Tracking client health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn.
Strategic Advisory: Conducting business reviews to align product usage with client goals and recommending improvements.
Upselling & Advocacy: Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies).
Internal Advocacy: Serving as the "voice of the customer" to provide product teams with feedback on improvements.
Required Skills and Qualifications
Communication: Strong verbal and written communication skills to articulate product value and build rapport.
Relationship Building: Ability to manage high-level relationships with stakeholders.
Data Analysis: Proficiency in interpreting customer data (health scores, usage analytics) to drive decisions.
Problem-Solving: Proactively identifying issues and offering solutions.
Technical Aptitude: Understanding software-as-a-service (SaaS) environments and product functionality.
Requirements
Bachelor's or Master's degree in Computer Science, Engineering, Industrial Engineering, or Logistics
Minimum of 5 years' experience in business processes or IT consulting
Experience with supply chain operations
Strong facilitation skills, including leading customer workshops
Experience designing, configuring, and customizing enterprise solutions
Self-directed, goal-oriented, and customer-focused
Professional proficiency in English (written and spoken)
Willingness to travel up to 50%
For more information about PTC's comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.
PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact inform
Benefits
Health insurance
Additional Information
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
The Servigistics Account Manager acts as a strategic partner to clients, ensuring they achieve desired outcomes, maximize product value, and remain loyal. They drive adoption, manage renewals, and identify upsell opportunities, blending relationship management with product fluency to reduce churn and advocate for the customer internally. It plays a key role in ensuring the successful and timely knowledge and adoption delivery of PTC Servigistics solutions to achieve high customer satisfaction. This role partners with new and existing customers to deliver solution knowledge delivery, drive adoption, and promote best practices. The ideal candidate is detail-oriented, process-driven, and capable of managing multiple engagements independently. A supply chain background in High Tech, Medical Device, Automotive, Aerospace, or Defense is optimal.
This hands-on role supports customers through digital transformation initiatives by delivering consulting and implementation services for Servigistics Service Parts Management and Service Price Management solutions.
Ptc · Remote