Lead by example in delivering exceptional client service and luxury experiences
Support CRM initiatives and help achieve client engagement targets
Analyze store performance and partner with the Store Manager to identify opportunities and drive results
Contribute to weekly and monthly business reviews and reporting
Team Leadership & Development
Motivate and coach the team in the Store Manager's absence
Support onboarding, training, and ongoing development of team members
Help facilitate daily briefings and communicate store goals clearly
Foster a culture of feedback, recognition, and continuous learning
Store Operations & Merchandising
Oversee daily operations including opening/closing procedures, cash handling, and adherence to company policies
Support inventory management, product allocation, and stock optimization
Execute visual merchandising strategies and provide feedback based on sell-through
Maintain a clean, organized, and brand-aligned store environment
Brand Stewardship & Communication
Embody Diptyque's values in grooming, storytelling, and client interactions
Ensure the team reflects the brand's luxury positioning and service standards
Communicate brand updates, product launches, and market insights to the team
Attend meetings and calls in the Store Manager's absence
Safety & Confidentiality
Protect confidential company and client information
Support safety protocols and emergency procedures
Partner with leadership to address team concerns and maintain a safe, inclusive workplace
Requirements
Minimum 3 years of retail management experience, preferably in luxury or beauty
Strong understanding of retail KPIs and business acumen
Proven ability to lead teams and deliver exceptional client experiences
Excellent communication, organization, and time management skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Passion for fragrance, beauty, and luxury retail
Flexibility to work evenings, weekends, and holidays as needed
Diptyque is committed to diversity in all its forms and considers each application carefully.
Benefits
Equity / stock optionsPerformance bonus
Additional Information
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
The Assistant Store Manager (ASM) plays a key role in supporting the Store Manager and leading the store team. This role is designed to prepare future Store Managers by offering hands-on leadership experience and strategic partnership across all areas of store operations. The ASM helps drive business results, elevate the customer experience, and foster a culture of collaboration, development, and excellence.
At Diptyque , we believe in leading with purpose and passion. The ASM sets the tone on the floor, inspires the team, and helps create a welcoming and luxurious environment for both clients and colleagues.
Please note: This job description is not exhaustive and may evolve based on business needs.
Diptyqueparis · - New York