Drive the HITL Strategy: Execute the product strategy for Human-in-the-Loop capabilities, ensuring alignment with Celigo's broader "Agentic AI" objectives and customer needs.
AI-Enhanced UX: Leverage AI-driven insights to streamline the integration experience, specifically focusing on how AI can assist builders in configuring human-centric workflows.
Market Awareness: Conduct market research and competitive analysis to identify trends in process orchestration, stateful workflows, and the evolving role of humans in agentic and automated ecosystems.
Product Development and Execution
Lifecycle Ownership: Own the full lifecycle of HITL features, defining requirements for how workflows pause, capture human input, and resume while maintaining high performance and data integrity.
Define Business Lifecycle Logic: Expand the platform capabilities to include stateful workflows-defining the logic for "pauses" (TTL, escalation paths, and triggers) and "resumes" (required data mapping, validation, and success criteria).
Requirements & User Stories: Develop detailed Product Requirements Documents and user stories for the visual form builder, task routing, and inbox experiences.
Orchestrate Product Forums: Oversee roadmap and product team sessions to align on the end-to-end user journey and experience quality, balancing user needs, accessibility, security, and scalability while guiding the team from discovery through design validation to delivery.
User Experience: Work with your product team (UX and engineering) to research and implement enhancements to improve the configuration and troubleshooting experience for both builders and end-users.
Accessibility and localization readiness: Ensure HITL experiences meet usability, accessibility, and clarity standards, including structured content patterns for forms and notifications, and localization readiness.
Cross-Functional Collaboration and Influence
Strategic Communication: Lead communication between engineering, sales, marketing, and support, providing clear updates on roadmap priorities and potential technical risks.
Stakeholder Alignment: Ensure roadmap priorities are informed by internal stakeholders while coordinating with operations teams to manage communication regarding platform updates or vendor changes.
Pod-Level Collaboration: Partner closely with UX Design, User Research, Content Strategy and Engineering teams to define HITL end-to-end experiences, ensuring a cohesive "app-within-an-app" feel in social collaboration tools (Slack and Teams).
Product Team Collaboration: Operate as a day to day triad leader with partners in Engineering, UX Design, User Research/Analytics, and Content Strategy, aligning on problem framing, success metrics, and acceptance criteria.
Customer Discovery and Research: Partner with User Research on running structured research including usability testing of the builder and task experiences, concept validation for pause and resume mental models, and iterative prototype testing before build.
Customer Focus
Customer Engagement: Directly engage with customers to collect feedback and communicate roadmap priorities and ensure that HITL capabilities meet real-world business needs.
Insight-Driven Refinement: Leverage customer insights and data analytics to refine functional and non-functional requirements.
Collaborate in Product Advisory Councils (PACs): Facilitate PACs to validate that our Human Review Step capabilities account for complex manual approvals and non-deterministic AI challenges.
AI-Driven Onboarding: Use AI to enhance the customer onboarding experience, s
Benefits
Vision insuranceRemote work options
Additional Information
Job Title: Lead Product Manager - Human-in-the-Loop (HITL)
Location: Hyderabad, India / Remote, India
Department: Product Management
Reports To: Portfolio Strategist
Job Overview
Celigo is seeking a Lead Product Manager to lead execution of our Human-in-the-Loop (HITL) initiative. You will be accountable for making our automation platform human-centered, so automated flows and AI Agents can confidently hand off work to a human when judgment or approval is needed, provide a clear and intuitive interaction, and then seamlessly continue the workflow once the task is completed.
This senior individual contributor role requires a balanced focus on two distinct customer user personas: empowering the "Builder" with intuitive tools to configure complex human-in-the-loop steps, and providing the "Business User" with a frictionless experience to take action within their preferred collaboration tools.
You will lead your product team through the full lifecycle of Problem Discovery, User Experience Design, and Product Delivery to ensure we ship capabilities that are valuable, usable, and feasible.
You will partner with Engineering, UX Design, UX Research/Data Analytics and Content Strategy, setting a quality bar for clarity, accessibility, and trust across configuration, notifications, and task completion experiences.
Celigo · Hyderabad, India