Taking a high volume of inbound calls from a wide range of members and their beneficiaries
After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
Working in your team, you'll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment.
Your training will be very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
What we're looking for (ESSENTIAL):
Proven call centre experience, including handling high‑volume inbound calls.
Excellent telephone manner, with the ability to show empathy and build strong rapport with members.
A genuine passion for customer service, with the ability to resolve queries quickly and efficiently.
Strong attention to detail, with the ability to prioritise workload and use your initiative.
Knowledge and experience of pensions (advantageous but not essential).
Experience using AWS Amazon Connect (advantageous but not essential).
This role requires enhanced security clearance, as outlined in the link below. One of the key requirements is having lived in the UK for the past five consecutive years , so please only apply if you meet this criteria.
23 days' holiday (rising to 27) with the opportunity to buy additional days
Discounted insurance policies
Company matched pension
Life assurance
15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
Discounts on retails, socialising, health and wellbeing, travel and technology
And much more..
About Capita Pensions Solutions
Proof of right to work checks
Due to updated legislation, how you complete 'proof of right to work checks' in the UK has changed.
If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
Please note that you'll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:
Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
Looking to discover more? Choose 'Apply now' to fill out our short application and send us your CV. Please make sure to include an up-to-date CV with your application, or your application will not move forward.
Equal Opportunities
Benefits
Health insuranceParental leave
Additional Information
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.
Our Pensions team deals with incoming calls from a wide range of members and their beneficiaries regarding their pension. You'll be part of a specialist and knowledgeable team supporting with various pension enquiries. Expect a wide variety of calls - it's never a boring day here!
This role will be based at our Liverpool office (Chapel Street), working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8am and 6pm. There are no evenings or weekends, and the salary is £25,155 per annum.
Start date will be 15th June 2026.
If you're the type of person who loves to support others and has call centre experience, then this could be the ideal role for you!
Job title:
Customer Service Representatives - Start Date 15th June 2026 2026
Job Description:
Capita · Liverpool